Trust & Safety Sensitive Content Specialist

Department: Other

Location: Philippines – Remote

Compensation: ₱732,000 - ₱1,203,000 / year

Description

Vimeo is where video works. From individual creators to global enterprises, we give teams the tools to create, manage, and share stunning video experiences — at any scale. We’re looking for a talented, driven and collaborative individual to partner with top brands, using our products and services to achieve their most ambitious goals.

As a Trust & Safety Sensitive Content Specialist, you will help enforce our rules and remove content that could harm our users, our brand, and third parties. You will make judgment calls about whether content breaks Vimeo’s community guidelines and policies specific to the exploitation of minors, terror or hate groups, and/or unlawful acts of real world violence. You aren’t afraid of making tough calls, and you have a genuine passion for online safety issues on the internet.

This role will be exposed to sensitive or disturbing content.

A few examples of your responsibilities

• Moderate video, platform content, and account behavior to ensure compliance with Vimeo’s Terms of Service and Community Guidelines
• Investigate and action high-sensitivity escalations spanning abuse areas
• Provide guidance on complex legal questions and law enforcement requests
• Field and reply to sensitive and/or escalated user communications
• Conduct meticulous investigations to identify and remediate complicated cases involving children or graphic violence
• Hone expertise in highly sensitive and nuanced workflows through research and first hand experience
• Operate with a high level of autonomy, accountability, and confidence, providing feedback and guidance as needed to more junior roles
• Develop and reassess escalation protocols
• Work with engineering or other technical teams to implement new tooling feature requests and report tooling bugs
• Create guidelines and workflows based on evolving user needs
• Conduct quality assurance reviews of moderator decisions to assess accuracy, ensure consistent policy application, and identify opportunities for feedback and workflow improvements.
  
  
  

What we look for

• Prior experience in a content moderation or Trust & Safety role is required
• Proficiency with English (both written and oral)
• Great instincts for how to represent Vimeo publicly
• Strong and clear communicator (especially across team lines)
• Strong ability to prioritize incoming issues in a fast paced environment
• Analytical ability or experience a plus