Trust & Safety Specialist

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

• Handle user complaints and appeals related to WeChat account reviews. This is a non-customer-facing role and does not require direct interaction with users.
• Review content and make decisions in accordance with platform policies, guidelines, and moderation standards.
• Label, classify, and curate training data to support the development and improvement of content moderation models.

Requirements

• Diploma or above in any discipline.
• Strong attention to detail, with the ability to identify policy-violating content across various content types.
• Good understanding of the online content ecosystem and familiarity with major social
• media platforms.
• Proficient in reading and comprehending complex (Mandarin) content.
• Reliable and responsible, with the ability to handle repetitive tasks while maintaining ahigh level of accuracy and consistency.
• Comfortable working weekend shifts and able to perform effectively under pressure.
• At least 1 year of prior experience in content moderation, Trust & Safety, or a related field is preferred.
• Working hours are from 9 AM to 6 PM. However, the rest days don't necessarily fall on weekends. The working schedule may be from Tuesday to Saturday, depending on the arrangement. Employees are also required to standby during public holidays.