Trust & Safety Specialist

Do you want to work on a platform safety focused team?

Do you have a passion for solving challenging technical problems?

Work for a leading technology company!

Trust & Safety Specialists help protect the platform by minimizing the impact of fraud and abuse. They are problem-solvers who can balance the needs of internal teams while remaining focused on the user experience. Their functional purpose is to implement solutions to help our systems, products, teams, and ultimately our customers successfully scale.

Help create solutions for our award-winning Trust & Safety team!

This position supports daily operations of the Compute Trust & Safety team, enhancing fraud prevention, abuse response, and legal compliance. Success involves leveraging data insights, fostering cross-functional collaboration, and promoting the Trust & Safety mission effectively.

As a Trust & Safety Specialist, you will be responsible for:

• Ensuring Trust & Safety duties are handled efficiently and effectively regarding fraud, abuse, legal, and compliance issues.
• Enhancing and refining Trust & Safety workflows, systems, and processes effectively and efficiently.
• Developing T&S policies and procedures for interactions with customers, complainants, and law enforcement agencies effectively and comprehensively.
• Ensuring Support remains informed and updated on any changes to policies and procedures related to Trust & Safety.
• Acting as the initial point of contact for inquiries from law enforcement agencies.

Do what you love

To be successful in this role you will:

• Have 1 to 3 years of relevant experience in Trust & Safety related roles or other equivalent experience.
• Demonstrate skills in accurately assessing the validity of reports showing customer agreement violations.
• Have experience writing and maintaining policy documentation.
• Have experience in collaborating with a wide variety of teams, both internal and external.
• Have experience with Linux, hosting applications and services on Linux systems, DNS, and related technologies.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!