Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves.
We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow.
Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.
Join us in this exciting journey and help us shape the future of social interactions!
Challenges:
As a Trust & Safety Specialist, you:
- Develop subject matter expertise on online abuse
- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.
- Identify high risk issues and coordinate/report to law enforcement authorities based on policy requirements.
- Escalate/Handle high risks escalations and apply critical thinking based on level of risk
- Identify opportunities to improve our operational workflows and user policies
- Report technical bugs
- Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines
- Help and assist with training improvement and learning development
- Communicate on new trends see on the app
- Suggest ideas and projects to improve Yubo safety product
- Write a daily report to raise any new trends seen on the app
Technical & Mindset Prerequisites
Professional background:
> 3-4 years of experience
Must have: safety or moderation experience
Nice to have: customer support experience
Do reporting
Specific knowledge:
Required languages: German => C1/C2 - English => B2
Fluent in German culture
Fluent in pop culture / genZ
Understanding social networks
Soft skills:
Analytical skills, ability to appreciate/evaluate situations in a specific context
Ability to make decisions quickly
Adaptability
Flexibility
Team player
Ability to step back
Social intelligence: being able to understand and adapt to the background and culture (employees and users)
The recruitment process
Interview with TAM & Lead
Use case
Interview with Team Lead
Criminal record check
Our approach to privacy
As part of your job, you will be working on tools that process personal data relating to Yubo users.
As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, and in particular of children's online safety, privacy and well-being.
Every employee at Yubo is expected to participate in compliance with data protection regulations as well as the continuous improvement of our Privacy & Safety By Design measures.