We Could Use Someone Like You in Our Crew.

ModSquad is growing! 

We are looking for a Modsquad BRAND REP – Adobe Trust & Safety Operations 

As an Adobe Trust & Safety Operations Agent (Modsquad Brand Rep) based in Adobe’s San Francisco office (2-3x/week), you will handle day-to-day operations of the child safety program, content moderation and report abuse related operations. This fast-paced position will require a passion for resolving complex online safety abuse issues.  

What You’ll Do

• Review, analyze, and report sensitive, illegal content in accordance with Adobe’s child safety policies and guidelines.   

• Review, analyze and action abuse reports and handle proactive content moderation workflows 

• Escalate urgent or high priority requests to the Trust & Safety Policy and Ops team and leadership.  

• Develop efficient processes, documentation, metrics, and training programs.  

• Identify trends and process and/or tooling improvements.  

• Communicate effectively with a diverse audience. 

What We’re Looking For 

• Full-time (40 hrs/week) based in San Francisco with 2-3 days in the office per week required. 

• Willingness to work weekend shifts 

• Prior experience working with a high volume of work and managing matters from end-to-end, preferably in the legal or tech industry. 

• Experience and ability to review disturbing, illegal content objectively, quickly, and accurately including CSAM (child sexual abuse material). 

• Detail oriented, analytical, and highly organized. 

• Has a positive attitude and is a great team player.    

• Has excellent judgment and knows when to escalate tough calls to management and Legal.  

• Exceptional interpersonal skills with a great sense of humor, a growth mindset, and a commitment to professionalism. 

• Familiarity with Adobe products and services is a plus. 

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.