(USA) Senior Manager, Ad Policy Management & Operations

Position Summary...

Walmart Connect is a leading ad tech platform committed to delivering innovative solutions while maintaining the highest standards of compliance and integrity. We are seeking a Senior Manager, Ad Policy Operations (Enforcement) to lead and operationalize the end-to-end enforcement and moderation ecosystem, driving a scalable, high-performing operating model across people, processes, tooling, and governance.

This role will own the operational strategy and execution of enforcement operations, ensuring consistent decision-making, scalable workflows, and strong alignment between policy intent, moderation execution, and business needs. The Senior Manager will partner cross-functionally to improve operational efficiency, reduce friction, and support a predictable, high-quality advertiser and internal experience.

What you'll do...

Operational Leadership & Strategy 

• Own and evolve the enforcement and moderation operating model, including workflows, governance, escalation management, and cross-functional coordination 
• Drive operational strategy and process improvements to increase consistency, scalability, and execution quality 
• Establish structured ways of working and operational standards across internal and offshore moderation teams 
   

Team Leadership 

• Lead and develop a team of managers and analysts, setting clear priorities, expectations, and performance standards 
• Drive accountability, consistency, and continuous improvement across the team 
   

Enforcement Execution & Governance 

• Oversee complex and high-impact escalations, ensuring consistent, well-reasoned decisions aligned to policy and business context 
• Define escalation pathways, decision standards, and quality controls 
• Partner cross-functionally to improve intake, triage, and resolution workflows 
   

Data & Performance Management 

• Establish and own key metrics for enforcement performance, operational quality, and trend analysis 
• Use data and insights to identify root causes and drive operational improvements 
• Partner with Product and Data teams to improve operational visibility, tooling effectiveness, and workflow management 
   

Cross-Functional Partnership & Communication 

• Collaborate with Product, RevOps, Legal, Compliance, and Sales to improve operational effectiveness and scalability 
• Translate complex policy and operational concepts into clear, actionable guidance 
• Drive alignment across stakeholders through strong communication and influence 
   

Preferred Qualifications 

• Bachelor’s degree in Business, Advertising, or a related field preferred 
• 8+ years of experience in advertising, policy, operations, compliance, trust & safety, or risk management  
• Proven experience building, scaling, or transforming operational functions in complex or high-growth environments, including leading large-scale operational improvements, organizational change, or business transformation initiatives 
• 3+ years of management consulting or equivalent strategic problem-solving experience strongly preferred  
• Experience managing teams, including managers and individual contributors 
• Strong analytical, strategic thinking, operational problem-solving, change management, and communication skills 
• Ability to operate effectively in highly cross-functional and evolving environments 
• Advertising or ad tech experience strongly preferred 
• Serve as a trusted advisor to leadership by providing data-driven recommendations and actionable insights
   

Communication 

• Translate complex data, operational trends, and business insights into clear, actionable recommendations 
• Drive alignment across stakeholders through strong communication, influence, and structured problem solving
   

Preferred Qualifications 

• Bachelor’s degree in Business, Analytics, Economics, Advertising, or a related field preferred 
• 6–8 years of experience in operations, analytics, strategy, consulting, compliance, trust & safety, or related fields 
• Proven experience building reporting frameworks, operational metrics, business reviews, and performance measurement programs 
• 2–3 years of management consulting or equivalent strategic problem-solving experience strongly preferred 
• Strong analytical, strategic thinking, operational problem-solving, and communication skills 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s Degree in Marketing, Business Administration, or related field and 3 years' experience in Marketing, Business Administration, or related field.
Option 2: 6 years' experience in Marketing, Business Administration, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.