(USA) Senior Manager, Operations - Digital Identity Governance & Vendor Strategy

Position Summary...

About the team:

The T&S Digital Identity team at Walmart leads critical operational initiatives to uphold trust and safety. This team collaborates across functions to analyze data, develop solutions, and implement best practices that enhance project outcomes. Members manage timelines, engage stakeholders, and support business goals with integrity and accountability. The team fosters a collaborative environment focused on delivering results that protect customers and the business. Expertise in operations management, project management, and business analysis is essential to drive continuous improvement and achieve strategic objectives in this role.

The Senior Manager, Digital Identity Governance & Vendor Strategy is responsible for defining the standards, controls, and vendor ecosystem that underpin the identity verification program for Last Mile Delivery (LMD). This role ensures that the program is compliant, cost-effective, and resilient against evolving fraud and regulatory risks.

This leader owns vendor strategy, procurement, financial oversight, and governance frameworks while shaping the long-term identity roadmap in alignment with industry trends and business priorities.

What you'll do...

• Vendor Strategy & Finance: Lead end-to-end IDV/KYC vendor procurement, contract negotiation, and program budgeting, driving ROI and cost optimization tied to delivery volumes.
• Governance & Compliance: Establish robust governance frameworks, ensuring strict adherence to regulatory requirements, KYC standards, and data privacy.
• Performance Management: Monitor vendor SLAs and KPIs, acting as the primary escalation point for risks and performance improvement initiatives.
• Technology & Innovation: Leverage expertise in biometrics and AI fraud signals to evaluate emerging technologies and influence the strategic roadmap.
• Cross-Functional Leadership: Partner with Product, Engineering, and Legal to build a scalable, resilient identity infrastructure that combats evolving threats.

What you'll bring...

• 7+ years of experience in Vendor Management, Program Governance, or Technology Strategy  
• 3+ years in a senior leadership role  
• Proven experience managing large-scale vendor ecosystems and procurement processes  
• Strong financial acumen with ownership of multi-million dollar budgets  
• Experience in digital identity, KYC, fraud, or trust & safety domains  
• Knowledge of regulatory and compliance requirements related to identity verification  
• Strong understanding of IDV vendor landscape and biometric technologies  
• Exceptional stakeholder management and executive communication skills 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.