(USA) Senior Manager, Technology Operations

Position Summary...

What you'll do...

Role summary:
The Sr. Manager, Global Marketplace Tech Ops – Policy Intelligence & Governance will lead policy intelligence, performance monitoring, and governance across Marketplace post-purchase experiences. This role will identify policy gaps, emerging risks, and opportunities to improve seller and customer outcomes through data-driven insights. Partnering with Product, Risk, Operations, Finance, Legal, and Analytics, the role will drive consistent policy execution, strengthen decision quality, and influence scalable policy and technology improvements while balancing customer experience, seller protection, and business impact.
About the team:
The team leads the global marketplace post-purchase journey by managing multiple projects with strong program and financial oversight. They align technology strategies with business objectives to ensure efficient delivery and risk management. Collaborating closely with stakeholders, the team drives operational excellence through clear communication and data-driven decisions. They continuously improve processes and tools to support technology needs while maintaining accountability. Focused on delivering impactful solutions, this group enhances business operations and customer experiences worldwide through effective program management, stakeholder engagement, and strategic business operations.
What you'll do:

• Own policy intelligence and governance across Marketplace post-purchase experiences.
• Evaluate policy performance, identify emerging risks and gaps, and drive data-backed policy improvements.
• Establish governance for policy changes, including reviews, approvals, implementation, and ongoing performance monitoring.
• Partner with Product, Risk, Operations, Finance, Legal, and Analytics to translate policy strategy into scalable solutions.
• Define KPIs and mechanisms to measure policy effectiveness, decision quality, seller/customer outcomes, and financial impact.
• Lead deep dives into systemic issues and drive root-cause resolution across teams.
• Influence product and technology roadmaps to strengthen policy execution, automation, controls, and decisioning.
• Provide clear recommendations and trade-offs to senior leadership to enable policy and investment decisions.

What you'll bring:

• 8+ years of experience in policy, risk, eCommerce, Marketplace, Trust & Safety, or technology operations.
• Demonstrated ability to develop and govern policies at scale.
• Strong analytical and problem-solving skills with the ability to translate insights into business decisions.
• Experience leading complex cross-functional initiatives across Product, Technology, Risk, Operations, and business teams.
• Ability to balance customer experience, seller experience, risk, operational complexity, and financial impact.
• Strong executive communication and stakeholder-influence skills.
• Ability to operate in ambiguity and build scalable mechanisms from the ground up.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.