VP, AI HITL & Operations

Key Responsibilities

Strategic Leadership

• Develop and execute the organization's HITL and operational strategy to support AI development and business objectives.
• Establish long-term operational roadmaps that enable scalable growth and evolving AI requirements.
• Partner with executive leadership to align operational priorities with company goals.
• Drive innovation and continuous improvement across AI operations.

Human-in-the-Loop Operations Management

• Lead all human feedback, annotation, data labeling, model evaluation, and quality assurance programs.
• Design and optimize workflows for AI training data generation and model validation.
• Develop scalable frameworks for reviewer recruitment, onboarding, training, and performance management.
• Ensure operational readiness for new AI initiatives, model launches, and customer programs.
• Manage global teams supporting annotation, red teaming, content review, and evaluation activities.

Operational Excellence

• Establish and monitor key performance indicators (KPIs), SLAs, and operational metrics.
• Implement best practices in workforce planning, capacity management, forecasting, and productivity optimization.
• Drive process automation and operational efficiencies while maintaining quality standards.
• Lead cross-functional initiatives to improve speed, accuracy, and scalability.

Quality & Compliance

• Build and maintain robust quality assurance programs.
• Ensure consistency, accuracy, and reliability of human-generated outputs.
• Establish governance processes for operational risk management.
• Ensure compliance with privacy, security, regulatory, and ethical AI standards.
• Support audit and compliance activities as required.

Workforce Leadership

• Build, lead, and develop high-performing operational leadership teams.
• Foster a culture of accountability, continuous learning, and operational excellence.
• Oversee talent acquisition, succession planning, and leadership development.
• Create programs that improve employee engagement and retention.

Cross-Functional Collaboration

• Partner with Product, Engineering, Research, and Data Science teams to operationalize AI initiatives.
• Collaborate with Legal, Compliance, Security, and HR teams to ensure operational alignment.
• Serve as the operational voice in executive planning and strategic decision-making.
• Support customer and partner engagements related to AI operations.

Financial Management

• Develop and manage operational budgets.
• Monitor operational costs and identify opportunities for efficiency improvements.
• Evaluate outsourcing, vendor management, and workforce optimization strategies.
• Ensure financial accountability and achievement of operational targets.

Technology & Systems

• Oversee operational tools, platforms, and technology supporting HITL programs.
• Drive implementation of workflow automation and AI-assisted operational solutions.
• Partner with technology teams to improve operational visibility through dashboards and analytics.
• Ensure systems support scalability and business growth.

Required Qualifications

Education

• Bachelor's degree in Business, Operations, Computer Science, Engineering, Data Science, or a related field.
• Master's degree (MBA, MS, or equivalent) preferred.

Experience

• 12+ years of progressive leadership experience in operations, AI operations, trust & safety, data annotation, business process outsourcing (BPO), or related fields.
• 7+ years leading large-scale global teams and operational functions.
• Demonstrated experience supporting AI, machine learning, data labeling, model evaluation, or human feedback programs.
• Experience scaling operations in high-growth technology environments.
• Strong track record managing multimillion-dollar budgets and operational organizations.