Workflow Management Analyst - Trust & Safety

Responsibilities
About the Team
The Search & Interaction Safety Team is a lean and agile group focused on safeguarding user interactions across Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross team collaboration to proactively address risks.
The planning team ensures that safety operations are adequately resourced, optimized, and future-ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real-time changes, the team plays a central role in maintaining service levels, productivity, and long term scalability of safety operations.

- Develop strategic data dashboards and automation solutions to enable real-time operational tracking for the Search and Interaction Safety team.
- Lead the development of smart and robust workflow management foundations, including queues, datasets, labels, and targets.
- Design and implement moderation efficiency metrics and comprehensive attribution frameworks.
- Define and set performance targets at various levels of granularity; monitor completion rates, identify root causes, and drive cross-functional solutions to improve performance outcomes.
- Revamp moderation workflows and processes; align with key stakeholders to ensure smooth implementation and adoption.
- Conduct deep-dive analyses on metric discrepancies and generate actionable insights for the team.

Qualifications
Minimum Qualifications
- Bachelor’s degree or above in Mathematics, Statistics, Computer Science, Engineering, or a related field.
- 2+ years of proven experience in data analysis, business intelligence, or insights enablement.
- Strong understanding of operations and strategies, including efficiency measurement and optimization.
- Expertise in metric system design, attribution analysis, and target-setting methodologies.
- Proficiency in data visualization tools (Tableau, Power BI), SQL, Excel, and statistical analysis.
- Excellent in both written and spoken English, along with strong cross-functional communication and stakeholder management skills.

Preferred Qualifications
- Experience with Python.
- Experience and strong understanding of content moderation operations

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.