Anti-Fraud Operations, Global Selling Specialist - USDS

Responsibilities
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

The Anti-Fraud Operations, Global Selling Specialist, plays a vital role in protecting our e-commerce business from fraudulent activities while providing a secure and seamless shopping experience on TikTok Shop. You will be responsible for mitigating risk by monitoring anomalies, responding to escalations and appeals, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including but not limited to transactions, KYC, after-sales and seller-buyer-creator interactions. The ideal agent will have a keen eye for detail, strong analytical skills, and a proactive approach to identifying and mitigating fraud risks.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
- Utilize fraud detection tools, systems, and various other sources to identify and quickly act on patterns of fraud.
- Make informed decisions, ensuring the level of enforcement matches the severity of abuse.
- Provide investigation insights to customer facing teams to support de-escalation and process improvement.
- Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
- Respond to escalations and manage incidents until resolution.
- Collaborate with cross-functional teams to address large-scale risk issues.
- Develop proactive/reactive risk control solutions with Product Management, Data Scientist, and Data Analyst teams.
- Provide regular fraud reports on trends and business impacts to senior management.
- Perform other fraud investigation tasks as needed.

Qualifications
Minimum Qualifications:
- 3+ years of experience in fraud, abuse, or cybercrime investigations.
- Strong communication skills and a deep understanding of business models.
- Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
- Detail-oriented, with strong project management capabilities.
- Ability to navigate ambiguity and show good judgement.
- Willingness to travel 10-20% if needed.

Preferred Qualifications:
- Prior experience in anti-fraud strategy and rule development.
- Proficiency in Mandarin highly preferred due to the need to work projects with global stakeholders in Asia

About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA