Content Moderation Policy Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The eBay Content Moderation team is responsible for ensuring user generated content on the site conforms to our policies.  Using an intricate knowledge of the eBay platform we work cross functionally to minimize the occurrences of policy violating content and address users that are consistently problematic.  We also enforce specific seller policies aimed to prevent sellers from abusing the trust our buyers place in the eBay platform.  We maintain and improve our sellers’ experiences by managing these areas and help push eBay to the next level.

What you will do:

• Transform data into insight & recommended actions for driving change in business results

• Provide global business thought leadership

• Engage with global analytics teams to quantify and prioritize impacts to user experience

• Ability to navigate through complex systems/processes to improve overall user trust

• Engage with sellers to extract feedback and incorporate into policies and processes

• Define policy while understanding impacts of enforcement

What you will bring:

This role is focused on inspiring change & better decisions, through rigorous truth seeking & actionable synthesis. Successful candidates will offer a strategic perspective, sound business judgment, strong analytical capabilities, and a collaborative working style – all that with a roll-up-the-sleeves, action-oriented mindset – to have impact in our fast-paced never-boring environment. They will possess strong intellectual curiosity, and a passion for achieving practical business impact. Skills in quantitative analysis, problem definition, synthesis & recommendation development will be critical. Successful candidates will have exceptional interpersonal skills, initiative, integrity.

• Exceptional business judgment and quantitative analytic ability

• Strong communication skills and experience distilling and presenting complex quantitative financial analysis into productive recommendations.

• Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.

• Ability to thrive in a cross-functional environment while juggling multiple responsibilities.

• Excellent written, verbal and interpersonal communication skills with the ability to communicate and influence with all levels in the organization in a clear, timely and effective manner.

• Familiarity with SQL or other data accessing/manipulation/computational tools or proven ability to use data for business outcomes will be a benefit.

• Strong promoter of diversity and inclusion as a natural way of conducting business.

• 5+ years of experience in policy management or related field.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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