Content Moderator Supervisor [MPR_2025_0427]

WE NEED YOU:

OPERATIONS

• Able to supervise and manage team's schedule adherences, changes request, overtime requirements while maintaining team members motivation level
• Able to develop team performances and service quality through effective coaching & feedback

TEAM DEVELOPMENT

• Always seek ways to develop the performances of the agents and upskill them
• Demonstrate the importance of team cohesiveness to meet team's performance target

CLIENT RELATIONSHIP

• Work towards achieving the KPIs which agreed with the client
• Commit towards the compliance of operational policies and guideline by conducting timely improvement activities

BUSINESS PLANNING

• Monitor agents in line with strategies to minimize operation costs and maximize the revenues and profits

PERSONAL SKILLS

• Able to communicate effectively to all internal and external customers through written and verbal communication
• Display excellent leadership skills and able to bring the team together and resolve any conflicts and issues, if occurred
• Able to adapt with changing requirements and demanding situations
• Able to coach, guide and update team members on consistent basis on any changes, updates.
• Build and sustain positive relationship with all
• Able to manage composure and tolerate with challenging environment
• Organize and able to plan sensibly towards achieving the goals and targets set
• Always seek to understand, solve the problems and be critical in thinking

OPERATIONAL SKILLS

• Responsible for Team Leader and overall performance of whole project to reach the client’s requirements
• Able to generate and present the required reports for performances reporting
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team
• Possess the related computer literacy and navigation skills to expedite the tasks and maximize productivity
• Knowledgeable in operating , planning, follow up and delivery a plan
• Utilize forecasting techniques and data analysis to accurately predict call volumes, customer demand, and resource requirements, enabling effective scheduling and allocation of staff

WORK LOCATION:

• 10 Floor - Scetpa Building, 19A Cong Hoa, Bay Hien Ward, HCMC

WORKING TIME:

• 9AM – 6PM (Mon - Sat)

REQUEST:

• Proven experience managing KPIs, SLAs, and large-scale operations (2+ years of people management team size at least 50 HC)
• Plus if has knowledge about trust and safety, in content moderation, trust & safety, or online operations
• Ability to manage sensitive or disturbing content responsibly
• Programming language, proficient in Microsoft Office applications (word, excel, outlook)
• Fluent in English both written and spoken
• Minimum typing skill: 50 words per minute
• Willing to work on Saturday/Sunday and national holidays

BENEFITS

• Salary: Up to 25Mil
• Engagement activities (Birthday party, town hall,...).
• Annual leave according to Labor Law.
• Salary review once a year
• Promotion once a year
• 13th month salary
• Participate in social insurance, health insurance, and unemployment insurance.
• Bonus + gifts on holidays and New Year
• Performance based income (2 times/year)