Coordinator, Trust & Safety

About The Role

As a Trust & Safety Support Specialist, you will play a crucial role in supporting the Trust & Safety team by executing driver quality deactivations, performing incident triage, and providing essential operational support for Trust & Safety's incident investigation team. You will ensure prompt and effective handling of initial stages of trust and safety incidents, contributing to a secure and reliable platform for driver-partners, customers, and Veho staff. This role will report directly to the Senior Manager for Trust & Safety.

Compensation

$7 USD per hour (converted to COP based on current exchange rates), 40 hours of work per week. The pay range is subject to the discretion of the Company.

A Great Candidate

This is an exciting role that will put you at the center of Veho’s efforts to maintain platform integrity. A few skills that will set you up for success in this role include empathy, integrity, attention to detail, strong communication skills, a collaborative mindset, critical thinking/problem-solving skills, and an understanding of policy and process adherence.

What You’ll Do

Execute driver quality deactivations according to established policies and processes.
Conduct initial incident triage, assessing the severity of incidents and directing them to the appropriate Trust & Safety team members for investigation.
Provide operational support to the Trust & Safety incident investigation team, including collecting evidence and communication details across our communication platforms.
Communicate with affected parties, such as customers, driver-partners, to collect information to further the investigation of incidents.
Apply relevant trust and safety policies, protocols, and procedures to evaluate initial incident information.
Document and communicate all incident details, including actions taken and outcomes achieved, and maintaining up-to-date documentation within Zendesk.

What You Bring

Skills - Problem solving, strong writing skills, detail-oriented
Experience - Slack, Gsuite, Zendesk, Twilio, Fraud, Legal, Platform Abuse
Education - College preferred
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