Customer Service & Community Coordinator Consultant

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).

A select number of positions require full-time in office attendance*

We are currently looking for a Customer Support & Community Consultant to collaborate with our Customer Support and Community team. The consultant will assist our growing player base and help oversee and monitor various English-speaking communities across our titles.

What you’ll be doing:

Respond to customer queries in a timely and accurate manner
Promote a player-focused attitude and engage with our communities on dedicated discussion boards
Identify customer needs and proactively address customer issues
Provide thorough troubleshooting before escalating issues
Assist other members of the community management team with community-related tasks
Document issues, bugs, and feedback received from the community
Collaborate with other departments to stay updated on new projects or features, and ensure that customer concerns and feedback are communicated to the appropriate teams

What you'll need to be successful:

Must haves:

1+ years of professional experience in a similar data-focused role
High level of fluency in written and spoken English
Passion for games and a customer-focused mindset
Ability to multitask, prioritize, and manage time efficiently
Strong computer skills (proficient in MS Office) and the ability to learn and use customer support tools
Ability to follow best practices and interact with individuals at all levels
Self-motivated with strong interpersonal skills; able to work independently and as part of a team

Nice to Haves:

Bachelor’s degree or equivalent experience.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content
Show more Show less