Director Trust & Safety (f/m/d)

You will be responsible for building and overseeing Sedo’s Trust & Safety function. This includes defining policies and workflows to ensure the security of our platform, as well as leading a team of Quality Raters who will report directly to you.

Tasks

Develop and maintain Trust & Safety strategy, policies and SLA-driven KPIs
Manage, coach and scale a team of Quality Raters and content analysts
Oversee review of banner & video creatives for compliance with Google Ads Guidelines and internal standards
Design incident-response and escalation processes for policy violations
Partner with Tech, Product, Compliance & Legal on technical controls and policy enforcement
Monitor and report on metrics (review volume, accuracy, TTR, user impact)
Drive automation via ML / AI models and rule-based systems to optimize review efficiency

Qualifications

7+ years in Trust & Safety, content moderation or compliance leadership
Proven experience managing cross-functional teams including external raters
Deep knowledge of digital-ad compliance frameworks and risk management
Strong analytical skills and data-driven decision-making
Track record of implementing automation in review processes
Fluent in English and German; excellent communication at C-level
Based in Cologne (hybrid work model)

Benefits

Hybrid working model.
Flexible working hours through trust-based working hours.
At some locations a subsidized canteen and various free drinks.
Modern office space with very good transport connections.
Various employee discounts for activities and products.
Employee events such as summer and winter parties, as well as workshops.
Numerous training and development opportunities.
Various health offers, such as sports and health courses.

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