English Speaking Customer Support Specialist -Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities:

Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications

Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise

Content Compliance: Provide responsive phone and email support for advertisers using review and related services

Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting

Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process

Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements

Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment

Requirements

C2-level English.

Experience in customer service

Strong communication, organizational, and customer-facing skills with a keen eye for detail

Self-driven and able to manage tasks independently while meeting deadlines

Preferred Qualifications:

Bachelor's degree in Business or related fields

2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes

Knowledge of home services industries (e.g., plumbing, electrical)

Benefits

Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses

Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project

Private Health Insurance

Continuous skill development and certifications

Clear career growth opportunities supported by coaches and a motivating team environment

Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture

Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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