Fraud Manager - Trust & Safety

About Tripadvisor

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

With over a billion reviews and opinions published on Tripadvisor, and hundreds more coming in every minute, it's vital for our Trust & Safety team to detect and block fraudulent or otherwise biased content in order to maintain Tripadvisor’s position as the most trusted and relevant resource for the global travel community.

This role is aimed at individuals who have experience managing a small team of high performers, ideally in the world of fraud, and can use metrics and proven management skills to set the team up for success. Reporting to our Associate Director of Content Fraud and working in close collaboration with the rest of our Trust & Safety team, in addition to our Legal, Public Relations, Engineering, and Public Policy teams, you will be an integral part of ongoing efforts to ensure that Tripadvisor delivers the best, unbiased content to our users.

What You Will Do

Lead, motivate and coach a team of dedicated fraud fighters.
Report to the Associate Director of Content Fraud and provide direction to employees according to established policies and management guidance
Collaborate with the Associate Director of Content Fraud to drive decisions that will impact the team and to set measurable key objectives and goals
Be responsible for team performance by providing regular feedback via group and individual meetings, including conducting regular performance reviews
Manage progress towards fraud key metrics both at an individual and team-wide level, identifying challenges and risks and proactively implementing solutions
Facilitate the onboarding of new team members
Focus on operations of manual tasks, with an emphasis on automation, efficiency, and a reduction of median response time
Act as initial escalation point of contact for the team on fraud policies and decisions
Prepare and effectively communicate presentations for both internal and external stakeholders as needed
Oversee maintenance of reports to identify trends and opportunities for improvement
Drive implementation of projects and product ideas using relevant metrics to identify problems, support proposals, and forecast volume focusing on efficiency, speed, and scalability
Work with management to implement changes to policy based on current trends and events
Some travel may be required

Skills & Experience

5+ years relevant professional experience
1+ years experience leading a team
Advanced experience using Google and Microsoft products and web-based tools, such as SQL and Tableau
Strong attention to detail with excellent time management, prioritization, and multitasking skills
Sound judgment with a talent for resolving complex problems and making decisions based on potential impact to the business
Strong communication skills and proven success collaborating across a global team at all levels of the company
Success driving projects and measuring impact at both the individual and team level
Experience leading teams through changing business processes
Track record of using KPIs to improve team performance
Demonstrated experience leading small teams
Effective problem solving with a focus on conflict-resolution
University degree or equivalent experience preferred
Knowledge of multiple languages a plus

What We Offer

Flexible activity-based working fostered collaboration and productivity
Inclusive global travelers community welcoming diverse perspectives
Competitive salary package including performance bonuses
Development programs, managerial courses, and learning series
Health insurance covers medical, dental, and vision for families (varies by country)
Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
Employee assistance program for short-term counseling and free Calm app subscription
State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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