Head of Regional High Harm Policy, EMEA - Trust and Safety

Responsibilities
The Trust & Safety Policy team develops and maintains community and content policies that promote a safe, trusted, and inclusive environment for users and content creators.

As the Head of Regional Product Policy, EMEA, you will lead a high-performing, multi-cultural team responsible for shaping and delivering regionally harmonized product policy positions across a highly diverse and regulated landscape. You will operate at the intersection of policy, regulation, and product design—balancing global consistency with regional legal, cultural, and regulatory requirements.

This role requires deep expertise in harm prevention, risk assessment, and policy frameworks, as well as strong judgment in high-scrutiny environments involving regulators, public stakeholders, and senior leadership.

Key Responsibilities
- Lead and develop a high-performing regional product policy team, fostering strong policy judgment, collaboration, and accountability across EMEA.
- Own the development of regionally harmonized product policy positions, balancing global policy consistency with regional legal, regulatory, and cultural requirements across EMEA markets.
- As a member of the Global Product Policy leadership team, provide regional expertise and strategic input to shape mission-critical global policy decisions.
- Partner closely with Legal, Compliance, Global Public Policy, Product, Operations, and Communications teams to ensure policies are defensible, enforceable, and aligned with regulatory obligations, including the EU Digital Services Act and national online safety frameworks.
- Act as a senior regional escalation point for high-risk and emergency content safety cases, including issues with regulatory, legal, or reputational impact, coordinating timely cross-functional decision-making.
- Conduct proactive research and leverage qualitative and quantitative data to identify emerging risks, high-severity harm trends, and regulatory gaps, informing policy evolution and mitigation strategies.
- Develop and maintain scalable enforcement guidelines for Trust & Safety operations teams, ensuring consistent, effective, and auditable policy application.
- Provide regional policy leadership on elections, geopolitical conflict, terrorism, violent extremism, and other high-risk content areas, particularly during periods of heightened risk.
- Serve as a product policy subject-matter expert in engagements with external stakeholders, including regulators, policymakers, NGOs, and industry partners, participating in formal regulatory dialogues, audits, and reviews as needed.
- Define, track, and own metrics to measure the effectiveness of high-risk and high-severity policies, including enforcement quality, coverage, and harm-reduction indicators.
- Regularly report policy performance, risks, and insights to senior leadership, clearly articulating trade-offs and opportunities for improvement.

Qualifications
Minimum Qualifications:
- Significant people management experience leading small to medium, multi-cultural teams in complex or regulated environments.
- Extensive experience in Trust & Safety, product policy, policy enforcement, or public policy within the technology, social media, or online content ecosystem.
- Demonstrated experience operating in highly regulated environments, including responding to regulator inquiries, audits, or formal information requests.
- Strong ability to influence and collaborate across functions without direct authority, particularly with Legal, Compliance, Product, and Public Policy partners.
- Proven capability to operate in ambiguous, high-scrutiny situations, making principled policy decisions with incomplete information and under time pressure.
- Excellent written and verbal communication skills, with the ability to clearly explain complex policy decisions to internal and external audiences.
- Deep understanding of EMEA cultural, legal, and political nuances, including differing definitions and expectations around harmful content and enforcement.

Preferred Qualifications:
- This role requires a leader comfortable representing policy decisions at the highest levels of the company, including in discussions with senior executives and external regulators, and defending regional policy positions on high-impact issues.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.