Labeling Quality Assurance Specialist, AI Data Service and Operations (ADSO) - Data Annotation Lab

Responsibilities
About AI Data Service and Operations (ADSO) Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data
annotation services and search operation services for all of the company's international products, which can
also help international products build their own data ecological security.

We are seeking a Labeling Quality Assurance (QA) Specialist to directly support our Prompt Engineering team, which is responsible for creating scalable and reliable solutions that allow TikTok Advertisers and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats. They will do so by creating ad policies, managing content review processes, and more.

Responsibilities
1. Act as quality auditor to check BPO vendor's quality result and ensure overall monetization quality and security;
2. Execute both quantitative and qualitative analyses of data and trends to proactively deliver clear insights on performance, define goals, and drive improvements;
3. Work closely with other departments to respond immediately to relevant quality related needs;
4. Participate in training and quality calibrations with BPO vendor teams to continuously drive their policy and SOP understanding and quality result;
5. Participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications
Minimum Qualifications
1. Fluency in English as a working language to effectively conduct quality reviews.
2. Prior Experience: Minimum 1 year of experience in Quality Audit/Quality Governance, and Content Moderation Policy & SOP training.
3. Proficiency in Microsoft Office, especially in Excel.

Preferred Qualifications
1. Proven experience with quality audit and quality management.
2. Proven experience to work in fast and evolving workflows with eye for detail.
3. Proven experience to maintain a high degree of confidentiality while meeting strict deadlines.
4. Additional Language Requirement: Proficiency in one or more of the following languages in order to moderate content in specific market (eg: Arabic, or Spanish).

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​
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