Manager, Risk Management, Catalog Integrity, Sales Abuse Prevention - Catalog Integrity

Have you ever thought about what it takes to be called the #1 most trusted company for Customers? What would you do to create a trusted marketplace where millions of customers can make great purchase decisions and where the world's most recognized Brands are successfully listing and selling their products?

The Catalog Integrity team ensures all data entering Amazon's catalog comes from authorized sources and complies with our listing policies. We build trust with brands by protecting their catalogs while enhancing customer trust through preventing catalog abuse. We're seeking a people leader who moves fast, thinks big, holds a high bar for team performance, and can balance robust protection with seamless seller experience.

As a Manager, Risk Management, you will lead a team of Risk Managers responsible for detecting, investigating, and mitigating catalog abuse and authorization risks across Amazon's global marketplace. This is a role for a leader who combines strong people management instincts with intellectual curiosity about complex risk systems—including ML-based detection models, AI-driven tooling, and large-scale data analysis. You will define the risk strategy for your team, set measurable objectives, drive accountability, and develop your people while partnering cross-functionally with Engineering, Science, Product, Legal, and Brand Registry teams to deliver results that protect customers and sellers at scale.

Key job responsibilities
You will lead a team of Risk Managers responsible for detecting, investigating, and mitigating catalog abuse and authorization risks across Amazon's global marketplace. You define the risk strategy for your program area, set measurable objectives, and drive your team to deliver results with urgency and accountability. You conduct comprehensive deep dives into complex abuse patterns using large-scale datasets, write compelling narratives for Director and VP audiences, and manage executive escalations with speed and clarity. You partner cross-functionally with Engineering, Science, Product, Legal, and Brand Registry to implement and monitor program controls, balancing robust catalog protection with seamless seller experience. You develop sufficient technical understanding of ML detection models and AI-driven tools to guide your team and ask the right questions of science partners. You coach and develop your people, manage performance with rigor, and build a team that delivers independently. You own program communication, drive crisp decisions, and continuously improve processes to reduce risk at scale.

A day in the life
You start by reviewing risk metrics and escalation queues, ensuring your team responds with urgency. You coach RMs through complex investigations, review narrative drafts, and hold 1:1s focused on delivery and development. You join cross-functional sessions with Science and Engineering to evaluate ML model performance, asking probing questions about trade-offs impacting sellers. You finalize a 6-pager for a VP review, then close the day identifying process improvements and unblocking stalled initiatives.

About the team
The Catalog Integrity team plays a pivotal role in maintaining trust in Amazon's global marketplace. We protect millions of customers and brands worldwide by ensuring product authenticity and catalog accuracy. Our team designs and implements innovative solutions using technology, ML models, and data analytics to prevent abuse and maintain catalog quality. We operate in a fast-paced environment where creative problem-solving meets technical expertise. As a team that directly impacts customer trust and brand protection, we foster a collaborative culture that encourages innovation, accountability, and entrepreneurial thinking. Basic Qualifications: - 7+ years of conducting workplace risk investigations experience
- Experience in conducting workplace risk investigations
- Experience leveraging technology to drive process improvements
- Experience managing direct reports
- Bachelor's degree or equivalent
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications: - 7+ years of customer-facing environment experience
- CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
- Lean Six Sigma Green Belt or Black Belt certification
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience working in a customer-facing environment
- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 133,300.00 - 180,300.00 USD annually