Moderation Exec

Moderation executive

Fanalysis - powered by passion

We’re building the go-to platform for real football fans, a centralised home where trusted and passionate supporters can share their voices, insights, and emotions without being drowned out by pundits or fragmented across social media. Our mission is to amplify the perspectives of those who live and breathe the game, and to create a space where genuine fan sentiment drives the conversation. This is a really exciting opportunity to join the founding team and be a really important part of driving our success.

The Role

We’re looking for a Moderation Executive to help keep the conversation on Fanalysis smart, respectful, and fan-first. You’ll be part of the team responsible for making sure our platform is a space where fans can be passionate without things turning toxic. This is a hands-on role where you’ll be reviewing user-generated content: comments, ratings, posts, and making fair, fast calls on what stays and what goes.

You’ll also help shape how we talk to users about our rules, support community growth, and keep our moderation tone firm but fair, the kind of ref everyone actually respects.

Responsibilities

• Review fanalyst content to ensure it meets community guidelines

• Flag or remove abusive, harmful, or inappropriate posts using internal tools and guidelines

• Respond to reported content and help users understand the boundaries of the platform

• Keep an eye on trends and hotspots across clubs to spot issues before they escalate

• Support with drafting and updating moderation rules and community guidelines

• Work with the product and community teams to improve the fan experience

• Maintain a balance between free expression and safety - we’re passionate, not poisonous

• Contribute to a respectful, welcoming environment for fans of all backgrounds
  

About you

• Ideally you’ve got some experience in online moderation, community management or customer support

• You’re passionate and knowledgeable about football and football culture and you know how quickly banter can turn into abuse

• You’re calm under pressure and confident making judgement calls in grey areas

• You’re comfortable using basic content management or moderation tools

• You’re a clear communicator and can follow tone of voice guidelines to be a respectful voice of Fanalysis

• You have a strong sense of fairness, empathy, and good instincts

• Bonus if you’ve used AI or automation tools to support content moderation workflows

• You’ll need to be flexible and occasionally available on evenings and weekends - football doesn’t stick to a 9–5, and neither do the fans.

We work a 40 hour week and your time will be split between the office in Soho and working from home. Some games that you’ll moderate will be in the evenings/weekends so flexibility is key.