Operational Standards Process Project Intern (Product and Process Solutions) - 2026 Start (BS/MS)

Responsibilities

About the Team

The Video Safety Operations – Product and Process Solutions team plays a critical role in ensuring TikTok remains a safe, reliable, and scalable platform for its global community. The team partners closely with Product, Policy, Engineering, and Operations teams to translate new product features, policy updates, and operational improvements into scalable workflows that support Trust & Safety operations worldwide.

As a Project Intern, you will work on high-impact operational initiatives that support the rollout of new product features, improve content moderation and labelling workflows, and drive operational efficiency at global scale. This role offers exposure to complex operational systems, cross-functional collaboration, and end-to-end project ownership within one of the most dynamic areas of the platform.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

• Develop process maps and decision matrixes that visually represent how guidelines apply across different case types and enforcement scenarios.
• Support the launch of new Operational Guidelines Updates, including material preparation and announcement.
• Contribute to documentation management, including formatting, feedback resolution and scheduled updating based on the Policy Cascade schedule.
• Review and analyze existing policy materials to identify gaps that require further clarification from operational guidelines.
• Review operational data and quality metrics to identify areas where unclear or missing guidelines may be contributing to inconsistency.
• Write clear, structured, and frontline-ready guidelines that translate policy intent into aligned decisions.
• Apply OPS alignment principles throughout the design process, accounting for real queue conditions, enforcement patterns observed in live operations and existing guidances from feedback loop.
• Support cross-functional reviews and sign-off processes to ensure guidelines are approved and ready for deployment.
  
  

Qualifications

Minimum Qualifications

• Strong written communication skills - able to write clearly and precisely to accurately convey Policy intent.
• Structured thinking and the ability to break down complex frameworks into logical operational instructions.
• Attention to detail and a quality-first mindset when producing documentation.
• Ability to work cross-functionally and manage feedback from multiple stakeholders without losing clarity of output.
• Proficient in standard productivity tools (Google Docs / Lark / Microsoft Office)
  
  

Preferred Qualifications

• Familiarity with content moderation, Trust & Safety, or quality management.
• Prior experience writing SOPs, user manuals, or operational documentation.
  
  

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.