Platform Experience New Associate – VE - German - CL13

Position: Platform Experience New Associate

Location: Dublin, Ireland

Contract: Full-time role 40 hours per week, 12 month contract (with view to extension).

Work Hours: Must be flexible to work in a 24/7 environment.

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details


Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe


Are you an experienced FinOps professional looking to take your expertise to the next level? Do you want to shape the cloud financial management strategies of industry-leading clients, while helping them drive innovation, efficiency, and sustainability on a global scale?

Join Accenture Cloud First Design as a Senior FinOps Consultant, where you'll play a pivotal role in guiding clients through the complexities of financial governance, cost optimization, and cross-functional collaboration in the cloud era.

As a senior FinOps consultant, you’ll serve as a trusted advisor to clients, helping them transform how they manage cloud costs and align their financial strategies with evolving business goals. You’ll bridge the gap between technology, finance, and operations — not only driving best practices but also leading change across people, processes, and IT platforms. Your holistic view of cloud financial management will directly impact clients’ digital maturity, financial health, and sustainability goals.

Alongside project delivery, you’ll mentor junior team members, contribute to the growth of our FinOps practice, and shape strategic initiatives that position Accenture as a market leader in cloud financial development and operations.

People

In your role as a senior consultant, you'll lead diverse, cross-functional teams and work closely with client stakeholders from finance, IT, and business domains. You’ll act as a trusted advisor to senior executives, helping them navigate cloud financial strategies with confidence. Additionally, you’ll mentor junior team members, supporting their development and growth as FinOps professionals.

Processes

You’ll take ownership of complex FinOps engagements, from improving cloud cost visibility and implementing showback/chargeback models, to running maturity assessments and redesigning operating models. Your work will involve defining the right KPIs and metrics, selecting and implementing the right tools, and aligning FinOps practices with each client’s specific needs. Change management will be a critical part of your responsibilities, as you'll help clients embed FinOps into their culture, development and operations.

Technology

You will work across a variety of cloud environments, including multi- and hybrid-cloud landscapes, providing technology-agnostic advice and implementation support. By evaluating and integrating cloud financial management tools into broader IT ecosystems, you’ll help clients optimize spend while maintaining control and flexibility. Your deep technical insight will also be key to guiding architectural and platform-level decisions that align with FinOps principles.

Sustainability and FinOps

Help clients with navigating the balance between sustainability and FinOps, how the two can co-exist and contribute to a greener world and help clients understand when the two are on opposite sides and the impact of the choices they are making on either sustainability or FinOps.

Basic Qualifications/Skills Needed


Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and German skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
Over 18 years of age

Here’s What You’ll Need


Bachelor’s or Master’s degree in a relevant field (e.g., IT, Engineering, Finance, Digital Innovation).
5–10 years of relevant experience in cloud advisory and cloud transformations, technology consulting and/or related (cloud) consulting fields.
Strong understanding of cloud transformations and knowledgeable of FinOps processes, technology and tools.
Proven success in leading multi-cloud FinOps engagements in large enterprises or complex environments.
Strong stakeholder management and advisory experience with C-level clients.
Ability to design FinOps frameworks and lead cross-departmental transformation.
Excellent communication skills (English mandatory; Dutch preferred).
Strategic thinker with hands-on experience in implementation.


Bonus points if you have


Relevant certifications (any of them): FinOps certificates ; Cloud certificates Azure, AWS and GCP ; Agile at Scale or Lean certificates
Experience in IT and/or consulting environment: 5-10 years of experience
Experience in enterprise cloud migration or digital transformation programs.
Affinity with consultative selling: Consulting with an eye for opportunities


What’s in it for you?

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:


Work with flexibility, in a culture based on trust.
Embrace a sustainable growth mindset.
Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
Lead and transform our clients with technology.
Connect with our global network of 700.000 colleagues.


These promises are reflected through our excellent employee benefits, including:


Unlimited learning: access to thousands of free courses, classes, and workshops.
Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from EidalFitr to a birthday.
Paid transport (budget for electric bicycle or car, NS-Business card)
A laptop, iPhone, and home office setup allowance
Pension scheme, Accenture shares, annual bonus, collective health insurance scheme


What We Believe

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger, and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing stephanie.vogt@accenture.com. We will be happy to assist you.

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