Trust & Safety New Associate - MTCOPS - French

Job Title: Business Advisory New Associate. What are we looking for: Primary skill - Customer Service - P5 . Designation: Business Advisory New Associate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your primary interaction is within your own team and your direct supervisor. In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised. You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts. Location: Dublin.

Skill Required Next Generation Customer Operations Customer Service P5 . Qualification Bachelor s Degree . YOE 0 to 1 years. Lang French C2 , English C1 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships..