Policy Infrastructure Specialist - USDS

Responsibilities

About the Role

Sitting at the intersection of policy and technology, this role is responsible for the seamless deployment of policies and technical innovation for TikTok USDS Joint Venture. You will master a complex Trust & Safety ecosystem to drive process efficiency, strategy optimization, and workflow automation across multiple partner companies. Your work will directly support the delivery of smarter systems and measurable efficiency gains across the entire policy lifecycle, while maintaining strict adherence to compliance standards.

Responsibilities:

• Partner with USDS Policy Implementation teams to gather requirements, identify pain points, and translate them into clear specifications for tooling enhancements for our global counterparts.
• Act as the primary point of contact for the technical implementation and compliant deployment of content moderation policies to the US market.
• Coordinate infrastructure projects from planning through execution, including tracking timelines, managing stakeholders, and ensuring successful delivery.
• Leverage data and tooling to enhance our knowledge ecosystem to help measure policy guidance effectiveness, identifying and closing resource gaps for USDS enforcement teams.
• Develop and maintain essential documentation and standard operating procedures (SOPs) that support the scalability and enforceability of our policy positions.
• Work with global teams to closely align on goals and milestones for effective Planning, Implementation, and Deployment.
• Drive the integration of automation within policy workflows to streamline processes and reduce operational bottlenecks.
  
  

Qualifications

Minimum Qualifications:

• 3+ years of experience in program management, product operations, or infrastructure-related roles, preferably in Trust & Safety, policy, or platform/tooling domains
• Strong organizational and project management skills with experience managing multiple workstreams and deadlines
• Experience collaborating cross-functionally with policy, operations, product, engineering, and data science teams
• Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences
• Comfortable working in a fast-paced, ambiguous environment and adapting to evolving priorities
• Problem-solving mindset with an eye for process improvement and operational efficiency
• Ability to translate user needs into actionable requirements and partner with technical teams to deliver solutions
  
  

Preferred Qualifications:

• Experience with AI/automation integration into operational workflows
• Background in Trust & Safety or working with content policy operations within a technology or global organization
• Understanding of full lifecycle of content moderation policies from development, deployment, and enforcement.
• Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL
  
  

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $96000 - $217023 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.
  
  

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA