Product Manager - Abuse Prevention

Job Summary:

THE TEAM

Ticketmaster is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. The Global Product team at Ticketmaster is responsible for fan-facing experience across all Ticketmaster properties across the globe. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports, arts and theatre tickets they just can’t miss.

The Abuse Prevention team is dedicated to protecting our customers from malicious activities, maintaining platform integrity, and ensuring a safe, equitable ticket-buying experience. We analyze potential threats, build robust defenses against abusive automated traffic, and collaborate closely with engineering, data, and security teams to develop cutting-edge solutions.

THE JOB

As the Abuse Prevention Product Manager, you will lead the vision, strategy, and execution of product initiatives designed to reduce abusive behavior and enhance trust across the Ticketmaster platform. You’ll work closely with engineering, data science, security, and legal teams to deliver real-time defenses, friction-based interventions, and scalable risk mitigation tools. You’ll own a suite of capabilities that proactively address evolving threats across web, mobile, internal tools, and third-party integrations.

CORE FOCUS

Product Strategy & Vision

• Define and evolve the product vision for abuse prevention—aligning with business goals and platform integrity.
• Stay ahead of attacker behaviors by tracking emerging fraud vectors, collaborating with threat intelligence teams, and benchmarking competitive platforms.

Roadmap & Prioritization

• Build and prioritize the product roadmap based on business impact, threat severity, and fan trust.
• Balance long-term platform resilience with short-term detection and remediation goals.

Cross-Functional Collaboration

• Partner with engineering, data science, fraud ops, and security to design and implement scalable, privacy-conscious anti-abuse solutions.
• Collaborate with risk, trust & safety, support, legal, and compliance teams to ensure comprehensive protections and adherence to regulations.

Product Execution

• Drive the end-to-end product lifecycle: from research and requirements through design, implementation, and optimization.
• Write user stories, define success metrics, and ensure efficient execution with agile teams.

Measurement & Optimization

• Define KPIs and track metrics such as detection rates, false positives, chargebacks, and friction rates.
• Leverage experimentation and telemetry data to continuously improve model performance and user impact.

Thought Leadership & Advocacy

• Champion best practices in abuse prevention, including adaptive friction, behavioral biometrics, and risk scoring.
• Represent the abuse domain in cross-functional forums and articulate its strategic value to senior leadership.

WHAT WE NEED YOU TO BRING

Technical Skills/Competencies

• 5+ years of Product Management experience, ideally in abuse prevention, fraud, cybersecurity, or risk management.
• Strong understanding of web technologies, APIs, and threat vectors such as bots, fake accounts, and identity spoofing.
• Familiarity with machine learning or rules-based systems for risk classification.
• Competence with SQL or similar tools to analyze behavior patterns and product impact.

Behavioral Skills/Competencies

• Strategic mindset with the ability to anticipate evolving threats and plan proactively.
• Strong communicator who can synthesize complex technical topics for executive audiences.
• Bias for action, with a willingness to operate in ambiguity and make data-informed decisions.
• Collaborative partner who builds consensus across functions and geographies.

PREFERRED QUALIFICATIONS / NICE-TO-HAVES

• Experience in a large-scale consumer platform (e.g., eCommerce, fintech, gaming, or social media).
• Familiarity with account security, device fingerprinting, or behavioral analytics.
• Previous experience working with SOC, legal, or compliance teams on abuse/fraud issues.
• Knowledge of relevant regulatory frameworks (e.g., GDPR, CCPA, PSD2).

ABOUT YOU

• Self-directed. The ability to work both alone or in a mission led team, depending on the complexity and situational aspects of the task. You’re an acknowledged key player in the design and delivery of products both within and outside the group, requiring minimal supervision.
• Leadership. You are a mentor that offers leadership and guidance for a team, using metrics and analysis to assess the success of products. Your experience helps you design strategy and then translate business strategy into solutions that can be acted upon and implemented. You have a deep understanding of the broader purpose and goals, and exhibit excellent judgement when faced with trade-offs and key decisions. Your impact comes through your track record of successful delivery. As the products evolve, you ensure that it continues to be maintained, with any creeping KTLO (keeping the lights on) work addressed.
• Innovation involves identifying solutions to accelerate our team's learning of the problem space (proving or disproving the direction of a solution), as well as helping the team build and improve our products or productivity. Innovative Product leaders are both a force behind the creation of sustainable solutions for these ideas, and successful in getting the needed momentum behind them to see them realized. The impact of every one of us comes through keeping Ticketmaster on the leading edge of Ticketing worldwide. You like to learn and try new things. While having both expertise and experience in your personal domain is a given, you’re always interested in trying something new and looking outside the box. You’re not afraid to push on the boundaries when confronted with a difficult problem.
• Adaptability is excellence at working with marketing, design and other stakeholders to deliver solutions through well-scoped milestones that validate customer needs as quickly as possible while designing for the appropriate level of scale, reliability and future maintainability; while proactively identifying the tradeoffs of creating new systems and components, reusing or adapting existing systems, or using open source or partner solutions to optimize the time-to-market for customer value. At the VP level you have to be able to lead teams to get used to the constant change and adapting to that change.
• Good, honest communication, along with solid, professional writing and documentation skills are a must. The desire to share experiences with the team along with the ability and willingness to ask for assistance will be indispensable for success.
• Reliability led from the top means you consider the consistent impact we have over time. Every level is accountable for delivering impact. More senior levels are held more directly accountable for the business impact of their decisions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.