Product Operation Specialist - Photo Text

Responsibilities
About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities
- Collaborate closely with PM and RD teams to define the experience optimization strategy for key content types within search, driving improvements in key product metrics.
- Conduct comprehensive analyses to identify key opportunities for improvement on the entire lifecycle of specific content types in search, from content supply to distribution and user experience.
- Utilize user feedback, data analysis, and case studies to generate actionable insights that inform strategic decisions and drive tangible improvements to the content ecosystem and user experience.
- Independently manage search-related evaluation projects from initial planning through execution, ensuring high-quality analytical outputs and actionable recommendations.
- Establish and refine operational standards, evaluation methodologies, and SOPs related to search evaluation in collaboration with cross-functional teams.
- Act as a bridge between technical and operational teams, facilitating effective communication, training, and standardization initiatives to ensure the consistent implementation of experience improvements and supply strategies.
- Drive efficiency improvements by driving the optimization of operational infrastructure, tools, and processes, ensuring timely delivery.
- Efficiently manage ad-hoc tasks and urgent business requests related to search projects, demonstrating adaptability and proactive problem-solving capabilities.

Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Fluent in both Chinese and English, able to use it as a working language. This is because candidates must actively communicate with business stakeholders using Chinese. The business level Chinese language skill is essential as this role entails the communication between stakeholders in markets that use Mandarin.
- Minimum 2 years of operational experience in technology or digital media.

Preferred Qualifications
- Solid understanding of search engine mechanisms and familiarity with TikTok or similar social media platforms; sensitive to user behavior, content ecosystems, and opportunities for user growth.
- Strong analytical capabilities, adept at leveraging data-driven insights to identify issues, influence strategic decisions, and drive effective solutions.
- Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​
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