Product Operation Specialist - Search Quality

Responsibilities
About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities
- Collaborate closely with PM and RD teams to identify, evaluate, and address negative user experiences within search results, proactively driving improvements to enhance overall search quality and to reduce the badcase rate.
- Conduct comprehensive evaluations and in-depth analysis to proactively detect and address user experience risks that go beyond community guidelines, significantly impacting user satisfaction.
- Utilize user feedback, data analysis, and case studies to generate actionable insights that inform strategic decisions and drive improvements.
- Independently manage search quality evaluation projects from initial planning through execution, ensuring high-quality analytical outputs and actionable recommendations.
- Establish and refine operational standards, evaluation methodologies, and SOPs related to search quality evaluation in collaboration with cross-functional teams.
- Act as a bridge between technical and operational teams, facilitating effective communication, training, and standardization initiatives to ensure consistent implementation of search quality improvements.
- Drive efficiency improvements by driving the optimization of operational infrastructure, tools, and processes, ensuring timely delivery.
- Efficiently manage ad-hoc tasks and urgent business requests related to search quality, demonstrating adaptability and proactive problem-solving capabilities.

Qualifications
Minimum Qualifications
- Bachelor's degree or above
- Be in your final semester of study or have not more than one year of relevant work experience. You are required to have graduated prior to your first day of work.
- Fluent in English; proficiency in Chinese is a plus, due to coverage of Chinese market and content.
- Minimum 2 years of operational experience in technology or digital media, preferably with direct responsibilities in search quality or content moderation.
- Solid understanding of search engine mechanisms and familiarity with TikTok or similar social media platforms; sensitive to user behavior, content experience, and potential negative impacts on user satisfaction.

Preferred Qualifications
- Comfortable reviewing and analyzing potentially inappropriate or disturbing content objectively and professionally.
- Strong analytical capabilities, adept at leveraging data-driven insights to identify issues, influence strategic decisions, and drive effective solutions.
- Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.