Program Manager IV

We're looking for a Program Manager to lead critical cross-functional programs that shape how the company delivers trust, safety, and customer support through its vendor ecosystem. You’ll own end-to-end execution of programs, working across multiple internal stakeholder teams and vendor partners to deliver measurable outcomes. This role demands someone who can operate at both the strategic and tactical levels, navigate ambiguity, problem-solve, and leverage cutting-edge AI solutions. You should be comfortable integrating quickly into a fast-moving team, communicating clearly, and collaborating effectively across a virtual, cross-functional environment.

Responsibilities

• Program Execution: Lead multi-phase programs end-to-end, managing timelines, dependencies, risks, and stakeholder communications.
• Change Management: Lead large-scale operational changes, workforce transformations, program deprecations, tooling transitions, and policy rollouts, with structured change management and clear stakeholder communication.
• Cross-Functional Coordination: Align with ISO business partners and a number of other internal stakeholder teams to drive program outcomes.
• Leverage cutting-edge AI skills to revolutionize ways of working and contribute to making SISO a truly AI native organization.
• Leadership Communication: Deliver structured program updates with clear articulation of progress, risks, blockers, and asks.
  
  

Required Qualifications

• More than 8 years of experience in program management, operations management, or vendor/outsourcing management.
• Track record managing large-scale, multi-phase programs with multiple concurrent workstreams and cross-functional dependencies.
• Strong analytical skills with the ability to build reporting frameworks, track KPIs, and use data to drive decisions.
• Demonstrated ability to manage budget/financial planning processes in an operational context.
• Excellent written and verbal communication skills, with experience producing structured leadership updates and stakeholder communications.
• Proven ability to operate in ambiguity, manage competing priorities, and drive alignment across senior stakeholders.
• Proficiency with AI productivity tools and a genuine enthusiasm for integrating AI into daily workflows.
  
  

Preferred Qualifications

• Experience in trust & safety, content moderation, integrity operations, or customer support operations at scale.
• Experience with vendor ecosystems, including SOW management, performance governance, and site-level operations.
• Familiarity with AI/ML-driven workflows, including LLM development support, automation strategies, or AI-first workforce transformation.
  
  

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About Us

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields, including AI, cybersecurity, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.