Introducing T&S Pro Voices. Meet our first featured professional 👉
Meta logo

Program Manager, Partner Programs & Trust and Safety

Meta
9 hours ago
Full-time
On-site
Singapore
Manager
Our Operations & Communications team is the foundation that holds the team together, providing a solid base for our partners to build and thrive. From events and logistics to data management, storytelling, escalations and relationship-building, we are strategic partners who keep things running smoothly. Our focus is on developing sound processes and protocols that enable us to operate efficiently and delight stakeholders. Our role as a centralized operations team is not just to support, but to also deliver big magical moments efficiently and small gestures with huge impact that uplevel and elevate our Councils and Trades. We operate with transparency, maintaining a pulse on the collective and being connected to each other, allowing us to jump in and support one another where needed. We're the team that keeps the wheels turning, ensuring seamless execution and results. Meta's 2026 strategy is increasingly focused on the Asia Pacific region, and this role is a key investment in building dedicated regional capacity for our Client Council and Industry Trade Relations team. We are seeking an operational Program Manager to serve in a dual-mandate capacity: 50% dedicated to program management for our regional councils and trades engagements and 50% focused on trust and safety support, providing dedicated regional coverage that strengthens our global operational capacity. This hire addresses both increasing program complexity and trust and safety efforts in the region while overcoming existing time zone and resource challenges. You bring operational rigor, a proactive approach to partner relationships, and the kind of energy that turns a regional investment into a global success story.

Responsibilities

  • Trust and Safety (50%)
  • Council & Trades Program Management (50%)
  • Support Global Business Group trust and safety work, providing dedicated regional coverage that enables global escalation support in partnership with cross-functional teams
  • Partner with the team to manage escalation intake, tracking, and resolution for regional advertisers
  • Ensure timely resolution and effective communication for partner escalations, reducing resolution times and operational risk in the region
  • Partner with Meta communications teams to develop and deliver response messaging back to stakeholders
  • Collaborate with cross-functional teams to address brand safety priorities and rapid-response partner support needs
  • Support internal training efforts for sales teams on escalation best practices and emerging topics
  • End-to-End Engagement Execution: Act as a high-touch, detail-oriented partner to regional Council and Trade leads by managing logistics, anticipating needs, and ensuring seamless execution for prioritized engagements
  • External Partner Management: Partner with cross-functional and external agencies on event and program details, including event location, room decor, event set up, member travel, entertainment, and swag
  • Ad Hoc & Cross-Functional Management: Proactively solve problems, manage ad hoc Council/Trade engagements (workshops, webinars, regional leadership visits), and collaborate with various cross-functional teams internally (GBG, Facilities, Security, etc.)
  • This role requires regular collaboration with US-based teammates, which may occasionally require flexibility in working hours to support cross-timezone alignment


Minimum Qualifications

  • 5+ years of experience in program management, events, sales, marketing, communications, or a related field
  • Experience in program management, events, sales, marketing, communications, or a related field
  • Demonstrated experience using AI tools to improve workflows and operational efficiency, to help our team adopt new AI approaches for how we operate and deliver for partners
  • Knowledge of the regional advertising and marketing landscape, including market dynamics and local nuances
  • Analytical and problem-solving skills, with demonstrated experience interpreting data and making informed decisions
  • Demonstrated project management skills and experience managing multiple workstreams simultaneously with attention to detail and consistent execution
  • Demonstrated experience navigating rapid changes and prioritizing competing demands in a time-sensitive environment
  • Demonstrated experience of working within cross-functional teams, with awareness of the needs and perspectives of others
  • Experience working across time zones and in a globally distributed team
  • You take initiative and thrive in a matrixed environment, bring program management and event production experience, and have experience in partner relationships and stakeholder management. You can pivot seamlessly from planning a detail-oriented executive dinner to triaging an urgent advertiser escalation, and you integrate AI tools into your daily work to drive efficiency and results


Preferred Qualifications

  • Experience with event production and planning, including managing logistics for executive-level engagements
  • Experience with or interest in escalation management and rapid-response partner support
  • Experience with partner relationships and stakeholder management at the executive level
  • Experience working with C-suite clients and agencies
  • Familiarity with regulatory risk, compliance, or brand safety topics
  • Experience with data management, tracking systems, and KPI reporting
  • Professional working proficiency in English is needed due to communicating closely with stakeholders in English markets