Regulatory Response Analyst, Risk Containment (Bilingual Spanish) - Trust and Safety

Responsibilities
The Regulatory Response Team, a key part of the broader Risk Containment function, specializes in navigating regulatory requirements and ensuring compliance with global laws. The team plays a crucial role in mitigating risks related to geopolitical issues and user-generated content, while promptly addressing escalations and coordinating responses to major global incidents.

As part of this role, there is a possibility of exposure to harmful content in the course of routine responsibilities, projects, or escalation responses. Such content may include, but is not limited to, bullying, hate speech, child safety violations, depictions of harm to self or others, and harm to animals. This may come in the form of images, videos, and text related to everyday life, and we strive to handle these sensitive issues with care and professionalism.

Responsibilities:
- Investigating, managing, and resolving global cases reported across multiple channels for TikTok, including reviewing potentially graphic, controversial, or offensive content.
- Crafting comprehensive incident reports and clearly communicating analysis, findings, and escalations to key stakeholders.
- Analyzing incident trend data to identify opportunities for process improvements, and providing recommendations for enhancing processes, policies, and products.
- Conducting thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
- Collaborating with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering teams, to develop effective solutions.
- Leading ad hoc and strategic projects from inception to successful implementation.
- Maintaining composure and professionalism in ambiguous or high-pressure situations.

Qualifications
Minimum Qualifications:
- A Bachelor's degree and a minimum of 1-3 years of relevant work experience.
- Proficiency in Spanish (reading and writing) required as the role will support Latam region.
- Strong knowledge of social media challenges, common Trust & Safety abuse vectors, and familiarity with current regulatory issues.
- Experience navigating regulatory inquiries and compliance landscapes, with a process-oriented approach to efficient incident management.
- Ability to thrive under pressure, manage escalations effectively, and collaborate with diverse teams across the organization.
- Flexibility to work across global time zones and availability for weekend shifts as required.

Preferred Qualifications:
- Strong quantitative skills and a data-driven mindset, with proficiency in SQL or Excel.
- Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
- Excellent interpersonal and communication skills with the ability to simplify and present complex issues to both technical and non-technical stakeholders.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $71778 - $106667 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.