Risk Operations Associate - 881

Job Description

About The Role

As an Enforcement Specialist CW on the Transaction Fraud team, you will use your domain expertise to conduct complex fraud investigations to mitigate financial losses related to fraudulent transactions. In this role, you will conduct reviews, proactively identify and monitor trends, enforce against bad actors, and support incident response by applying domain expertise to make data-driven decisions. You will collaborate closely with other team members within and across risk verticals.

This role requires independent judgment and quick decision-making to mitigate harm from bad actors.

What does the day-to-day look like?

Risk Assessment & Prevention: Evaluate high-risk transactions, user behaviors, and account patterns to proactively identify and prevent transactional fraud. You'll leverage a keen eye for detail to spot anomalies and trends, analyze transactions in Accertify, and investigate potentially suspicious accounts.
Fraud Trend Analysis & Strategy: Proactively identify emerging fraud trends, patterns, and vulnerabilities. You'll translate these insights into actionable recommendations for improving detection strategies and operational processes, and take appropriate actions such as canceling orders and banning accounts to mitigate financial risk.
Fraud Investigation & Response: Exercise sound judgment in identifying fraudulent activities, conducting thorough investigations to gather evidence, and supporting decision-making. This includes responding to escalations and inquiries from internal stakeholders, and handling member appeals with a focus on user experience while considering fraud and financial implications.
Collaborate & Improve: Regularly engage with internal stakeholders and participate in team sessions to share insights, identify opportunities for enhancing our fraud detection systems, and refine internal controls. Your input will be crucial in reducing false positives and improving efficiency. You'll also support the implementation of robust measurement frameworks and QA processes, providing feedback and contributing to calibration efforts to ensure accuracy and efficiency.
Problem Solve & Escalate: Tackle complex and ambiguous situations with sound judgment, making swift, accurate decisions. You'll know when to escalate unresolved issues to management, providing clear and concise summaries to facilitate effective resolution.
Drive Operational Excellence: Work independently to complete daily assignments with exceptional accuracy and efficiency, consistently meeting quality standards. You'll also provide valuable feedback on workflow gaps to leadership, contributing to continuous process improvement.
Effective Communication: Build strong relationships and communicate clearly and professionally with colleagues and internal partners, fostering a collaborative environment dedicated to fighting fraud.

Requirements

Must-Haves:

Fraud Investigation & Analytical Expertise: Must have 2+ years of experience conducting fraud investigations, including the ability to analyze high-risk transactions, spot anomalies, understand emerging fraud patterns, and utilize fraud detection software and tools effectively.
Independent Judgment & Problem-Solving: Must be able to work independently, demonstrate strong critical thinking skills, and make swift, accurate, and confident decisions even in complex or ambiguous situations. This includes the ability to use data to inform decisions.
Operational Excellence & Efficiency: Must be able to independently complete daily assignments with exceptional accuracy and efficiency, consistently meeting quality standards.
Effective Communication & Collaboration: Must be able to communicate clearly and professionally with internal stakeholders, contribute to team discussions, and provide constructive feedback to improve processes and systems.
Analytical Skills & Fraud Tool Proficiency: Must be able to analyze transactions, spot anomalies and trends, and understand emerging fraud patterns. Experience using fraud detection software and tools is essential.

Nice-to-Haves:

Additional Domain Experience: Experience in risk and fraud, trust & safety, payments, or e-commerce marketplaces is a plus.
Data Analysis Tools Experience: Familiarity with data analysis tools like Looker and/or basic to intermediate proficiency in SQL is beneficial.
Specific Software Familiarity: Experience using Accertify, Slack, Zendesk, and/or Google Suite is a plus.
Payments & Regulatory Knowledge: Familiarity with card network rules, payments processor due diligence, Pay by Bank payments, and/or regulatory requirements is preferred.

Details/Notes

Leave request or general support? Provide general support
Open to remote/flex/on-site? All work modes
Any specific time zone requirements/working hours? Overlap with eastern time zone, Sunday - Thursday, or Tuesday - Saturday shifts.
Specific tool requirements & programs/software used? Zendesk, Accertify, Ekata, Atlas, Apollo, Looker, Superbit, G-suite
Required certifications? No
Is there a possibility for an extension and/or permanent role in the future? Maybe
Interview process: 30 min manager screen, followed by a 30-min knowledge/behavioral interview with 1 member of the hiring team.

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