Search Operations Team Leader - Trust & Safety - Sao Paulo - Pessoas Com Deficiência (PcD)

Responsibilities
At ByteDance, we promote diversity and inclusion. This position is exclusive for persons with disabilities (PwD) candidates that are interested in joining ByteDance and meet legal requirements. If you identify yourself in a different group, please check other opportunities in our career website.

About the team
The Search Operations team aims to enhance the search user experience, significantly impact the products' Daily Active User (DAU), and drive increases in traffic and Gross Merchandise Value (GMV).

Responsibilities:
- Lead, manage, recruit, and develop the local search operation team, enabling them to reach their full potential while maintaining high standards and quality of work.
- Ensure that all services are delivered in accordance with TikTok's core values and follow existing policies and procedures.
- Guide the team in policy, process, and strategy localization, business process outsourcing (BPO) quality management, quality assurance, root cause analysis (RCA), data analysis and deep dives, report creation, and policy recommendations. Also, strengthen the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize workflows and SOPs, report, analyze, and improve quality processes to ensure productivity, quality, effectiveness, and efficiency goals are met.
- Collaborate with cross-functional teams such as product and research & development to optimize search strategies and enhance users' search experience.
- Deliver new projects and provide high-quality training to the BPO site.
- Actively promote and support inclusion, ensuring individuals are empowered to participate in community and work opportunities according to their interests and goals.
- Create an inspiring team environment with open communication, utilizing clear goals and objectives to help the team succeed.
- Be willing to handle sensitive issues, including child exploitation, various religious and political views, violence, and adult & sexual content.

Qualifications
Minimum Qualifications
- Recent 3+ years of experience as a Team Lead, Content Manager, or Technical Lead. Strong people management skills, currently overseeing large, diverse multicultural teams.
- General knowledge of Search Engineering/Search engines and search-related strategies.
- Demonstrates strong attention to detail and the ability to work independently.
- Possesses good leadership skills, sound judgment, and coaching abilities.
- Proven track record of collaborating with cross-functional teams across different countries.
- Fluency in English and Portuguese is required. English will be utilized as the primary language for work, while Portuguese will be for market-specific communications.

Preferred Qualifications:
- Bachelor's Degree or equivalent education experience.
- Flexibility to move between various projects based on business needs.
- Ability to work in a quickly changing environment, adapt, and respond to day-to-day challenges of the role.
- Ability to sustain effectiveness and resilience while working in sensitive and challenging situations.

About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​
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