Search Recommendation & Traffic - Quality Analyst

Responsibilities
About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Search recommendation is the shortcut to link queries to users through personalized recommendation strategy and algorithm. We endeavor to increase users' recognition and online traffic of the search query by closely working with product management and R&D teams, policy managers as well as data delivery teams to cover the whole operation process, including launching new markets, opening new portals, expanding the search candidate pool, optimizing recommendation strategies, stimulating search engagement and improving search user experience globally.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?
1. Working in the Quality Assurance team to make sure key targets (e.g. productivity, efficiency, quality) are met in moderation work of Search Recommendation
2. Conduct quality inspection and calibration meetings in the appeal process to ensure the delivery quality and improve the performance to achieve the project target
3. Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/guideline and ensure the overall success of projects.
4. Support training and go-live process within Search Recommendation team
5. Performs other duties as assigned

Qualifications
Minimum Qualifications
1. Bachelor's degree or above
2. Good communication and language skills (Tagalog & English), experience in cross-team collaboration, eager to learn
3. Knowledge about search engine and familiar with social media platforms
4. Deep understanding of local culture and familiarity with local users' online habits
5. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
6. Your resilience and commitment to self-care to manage the emotional demands of the role.
7. Willing to work on shifts, which includes weekends

Preferred Qualifications
1. QA experience of moderation projects, familiarity with RCA methodology is a plus

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​


Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


Trust & Safety at ByteDance
ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​
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