Senior Fraud Manager – Team Lead

Role Overview

We are looking for a Senior Fraud Manager – Team Lead to lead our global fraud risk management function and own the end-to-end strategy for detecting, preventing, and mitigating fraudulent activity across our platform.

This role will be responsible for protecting our users, payment partners, and business from fraud risks including account takeovers, payment and chargeback fraud, identity theft, and sophisticated crypto/Web3 scams. You will lead a remote, international team of 12 fraud professionals while working closely with Product, Engineering, Data Science, Risk, and Operations teams to build scalable fraud prevention solutions.

The ideal candidate is a data-driven fraud and risk professional with strong experience in fintech, payments, or crypto/Web3, as well as proven experience leading international teams in a fast-paced, global environment.

Key Responsibilities

Fraud Strategy & Risk Management

• Own and develop the company's global fraud prevention and risk management strategy
• Design, implement, and optimize fraud detection rules, frameworks, and models across fiat-to-crypto and crypto-to-crypto transactions
• Identify and mitigate fraud risks including account takeovers, payment fraud, chargebacks, identity theft, phishing, scams, and other Web3-specific threats
• Balance fraud prevention and loss mitigation with a smooth and frictionless user experience

Chargeback & Loss Mitigation

• Monitor and manage chargeback rates across global payment processors
• Lead chargeback dispute management and loss mitigation initiatives
• Maintain strong relationships with payment processors by ensuring fraud and chargeback performance remains within acceptable thresholds
• Identify emerging fraud patterns and implement preventative measures to reduce financial losses

Team Leadership & Operations

• Lead, mentor, and develop a distributed international team of 12 fraud risk professionals
• Establish clear performance metrics, workflows, and operational processes
• Oversee daily fraud alerts, suspicious activity investigations, chargeback disputes, and review queues
• Manage workload distribution and shift scheduling to ensure continuous global coverage
• Build a strong culture of collaboration, accountability, and continuous improvement across a remote team

Tools, Data & Analytics

• Manage and optimize third-party fraud prevention, risk orchestration, identity verification, and blockchain analytics tools
• Define and monitor key fraud metrics, including fraud loss rates, false-positive rates, chargeback performance, and review queues
• Use data and analytics to identify trends, improve fraud detection, and optimize operational efficiency
• Work with Data Science and Engineering teams to develop automated and scalable fraud prevention capabilities

Incident Response & Cross-Functional Collaboration

• Lead investigations into complex fraud rings, organized fraud activity, and significant security incidents
• Implement immediate risk mitigation measures and develop long-term preventative solutions
• Work closely with Product, Engineering, Data Science, Compliance, and Operations teams to strengthen fraud controls and internal tooling
• Provide regular fraud risk reporting and insights to senior management and executive leadership

Requirements

• 4+ years of experience in fraud operations, risk management, trust & safety, or a related function within fintech, payments, or the crypto/Web3 industry
• 2+ years of direct experience managing and leading fraud, risk, or trust & safety teams
• Strong understanding of blockchain technology, public ledgers, custodial and non-custodial wallets, and common crypto fraud vectors
• Hands-on experience with blockchain analytics or forensic tools, as well as traditional fraud, identity, or risk orchestration platforms
• Strong data literacy, with experience using SQL and/or data visualization tools such as Tableau or Looker preferred
• Experience managing chargebacks, payment fraud, and fraud risk across global payment rails
• Proven ability to investigate complex fraud cases and make high-stakes decisions under pressure
• Strong leadership, communication, and stakeholder management skills
• Experience managing remote, international, or cross-border teams across multiple time zones
• Prior experience working in a 24/7 global operating environment is highly preferred
• Professional certifications such as CFE or relevant cryptocurrency and fraud risk certifications are a plus
• Experience with fraud trends and payment ecosystems in the US and Canada is preferred

P/S: Only shortlisted candidates will be contacted due to overwhelming applicants.

Vision & Mission

OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain’s “killer app,” with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.

OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.