Strategic Operations Manager, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
• Experience in managing operational processes and workflows.

Preferred qualifications:

• Experience contributing to Business Requirements Documents (BRDs) or similar project scoping documents.
• Ability to manage multiple conflicting priorities and stakeholder issues/requirements, driving pragmatic decisions/actions to deliver continuous improvement across operations.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
• Excellent project management skills, with the ability to define projects, execute within timelines and navigate ambiguity.
• Excellent communication and people management skills, with the ability to work and influence across multiple levels of the organization and regions.

About the job:

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As the Strategic Operations Manager, you will help design and build the global infrastructure that enables our third-party operations and AI initiatives to scale safely. At the intersection of Trust and Safety, AI Ethics, and External Vendors, you will architect the end-to-end governance frameworks that dictate how we bring new partners and AI solutions online.At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities:

• Help lead the design of a global Third-Party Launch Governance Framework, establishing clear "Go/No-Go" milestones that align all requirements into a single, streamlined path to launch.
• Serve as the primary consultant for internal partner teams, guiding them through the launch life-cycle and providing the "connective tissue" needed to navigate complex internal approvals.
• Hold the line on operational quality; having the "operational courage" to pause or pivot launches that do not meet the defined safety or compliance bar.
• Establish feedback loops and key performance indicators (KPIs) to measure the health of the launch process, identifying bottlenecks and iterating on the framework to improve velocity without compromising safety.
• Drive the creation of Business Requirements Documents (BRDs) and AI testing strategies, ensuring work is rooted in clear problem statements and robust success metrics.