Team Leader Content Moderator - English - KL

Teleperformance

Full-time

On-site

Malaysia

Manager

Qualifications

Fluent in English both written and verbal (REQUIRED)

Willing to work in shifting schedule including night shift/weekend/ public holiday

Has experience in same role at BPO Industry

Proven leadership and management skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to work in a fast-paced and dynamic environment.

Placement in KL

Can join immediately

Manage a team of ccontent moderator, ensuring that they adhere to company policies and procedures.
Monitor team performance metrics
Identify areas for improvement and implement strategies to enhance team performance
Coach and train team members to improve their skills and knowledge.
Conduct regular performance evaluations and provide feedback to team members.
Collaborate with cross-functional teams
Prepare and present regular reports on team performance to the management team

Apply now

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