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Team Leader - Content Moderator - Japanese - Bangkok

Teleperformance
3 hours ago
Full-time
On-site
Bangkok, Thailand
Analyst

Qualifications

  • Fluent in English and Native in Japanese both written and verbal (REQUIRED)
  • Willing to work in shifting schedule including night shift/weekend/ public holiday
  • Has experience in same role at BPO Industry
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment.

    • Responsibilities

    • Manage a team of ccontent moderator, ensuring that they adhere to company policies and procedures.
    • Monitor team performance metrics
    • Identify areas for improvement and implement strategies to enhance team performance
    • Coach and train team members to improve their skills and knowledge.
    • Conduct regular performance evaluations and provide feedback to team members.
    • Collaborate with cross-functional teams
    • Prepare and present regular reports on team performance to the management team