Team Manager – Content Moderation Operations (Lisbon)

Team Manager

Embrace the future with Cognizant!

Step into a leadership role where your expertise shapes the performance, wellbeing, and growth of a large multicultural team. As a Team Manager for one of Cognizant’s largest content moderation operations, you will drive excellence, inspire leaders, and enable a safe digital experience for millions of users.

You will join a diverse and vibrant community in Lisbon, where collaboration, continuous improvement, and people-focused leadership are at the heart of everything we do.

Schedule: Monday-Friday

Office: full office/ Av. 24 de Julho 98, 1200-870 Lisboa

Qualifications

• Proficient in English.
• Minimum 3 years of experience as a Team Manager or Project Manager in a contact center or operations environment.
• Proven experience managing large multicultural teams (30–60+ agents) for international clients.
• Experience in Trust & Safety (T&S) operations is a strong plus.
• Exceptional organizational and analytical skills with a structured approach to problem‑solving.
• Strong communication skills (verbal and written) with the ability to influence and lead across all levels.
• Demonstrated ability to mentor and develop Team Leaders, QAs, Trainers, and agents.
• Ability to work independently with strong ownership and professionalism.
• Comfortable adapting to frequent workflow or policy changes.
• Strong prioritization and task‑management skills.
• Solid understanding of operational processes, KPIs, and quality frameworks.
• Experience in training, workflow management, reporting, SLA delivery, coaching, and performance appraisal.
• High proficiency in Google Workspace (Gmail, Drive, Calendar) and MS Office.
  
  

Key Responsibilities

• Take full ownership of operational performance, ensuring delivery on CSAT, SLAs, capacity utilization, and quality metrics.
• Conduct sample-based auditing and provide actionable feedback to drive team improvement.
• Lead, coach, and mentor Team Leaders to promote top-tier performance and leadership maturity.
• Identify and resolve performance, behavior, or operational issues to maintain consistency and high quality.
• Present weekly, monthly, and quarterly business reviews to the client, offering clear insights and strategic recommendations.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Drive initiatives focused on process optimization, training, reporting, and workflow enhancements.
• Build and promote wellness and engagement programs that foster a healthy, positive team environment.
  
  

What We Offer

• A clear path for professional development and growth within a global organization.
• A dynamic, inclusive, and inspiring workplace environment.
• Ongoing training and development opportunities.
• Annual bonus program.
• Competitive salary and role‑aligned benefits.
  
  

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reinvent processes, and transform experiences for the digital era. Headquartered in the U.S. and ranked 185 on the Fortune 500, Cognizant is consistently recognized among the world’s most admired companies.

Learn more at www.cognizant.com or follow us @Cognizant.