TikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our merchants, creators and community. Our mission is to provide world-class service and experience for customers, sellers and creators.
As a Creator Governance Policy & Program Manager, you will play an impactful role in building and implementing regional policies, programs and strategies to govern and enable our e-commerce creators across their entire lifecycle on TikTok Shop covering onboarding, performance, compliance, and incentivisation. You will investigate ecosystem & behaviour trends to discover emergent risks using quantitative and qualitative methods, design thoughtful solutions to address these risks while balancing business growth priorities, and manage solution implementation to safeguard and elevate our TikTok Shop communities. You will need to move fast, demonstrate entrepreneurship and innovation to drive impact, bringing together diverse groups to achieve business goals.
Responsibilities
Develop data-driven policies & programs to manage e-commerce creators' content operations performance and policy compliance. Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
Analyse e-commerce creator ecosystem trends to identify & monitor risks, developing new signals & measurement mechanisms to enhance platform capabilities to detect & mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers & creators.
Create & maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution & tracking. Drive cross-functional teams towards effective execution and delivery of key projects, and define new operational strategies for the implementation of external & internal feedback.
Develop, launch and implement new operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
Design, launch and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem. Act as an escalation point of contact to manage internal and external communications on all creator governance issues.
Qualifications
Minimum Qualifications
BA/BS degree with experience in policy/project management, business analytics and communications, preferably in e-commerce, creator/content operations, trust & safety, consulting, business analytics, or intelligence research environments.
Ability to demonstrate critical thinking and thought leadership, and capacity to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities.
Proven ability to own and be accountable for driving and overseeing multiple complex, cross-functional technical programs from initiation to delivery at scale.
Strong global communication background for technical and non-technical audiences and the ability to synthesize complex concepts into easily understandable narratives.
Experience solving cross-functional problems, analysing and translating data to make recommendations and to drive actionable business decisions. Data interpretation is required in this role.
Ability to travel occasionally to manage stakeholders and projects.
Preferred Qualifications
Experience in and/or demonstrable knowledge of e-commerce creator risk management is highly preferred. Understanding of global & regional e-commerce regulations, and online content safety issues is a plus.
Business-level proficiency in other Southeast Asian languages is strongly preferred to facilitate interactions with regional external or internal stakeholders.
Proficiency with SQL, Excel and other business analytics tools are a plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.