TikTok Shop - Head of E-commerce Content and Creator Governance, US

Responsibilities
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

We are seeking a strategic and dynamic leader to serve as the Head of Content & Creator Governance for TikTok Shop in the United States. This role will be responsible for setting the vision and leading the execution of our content and creator policy framework to ensure a safe, trustworthy, and engaging shopping experience for users and creators alike. The ideal candidate will bring deep policy expertise, strong cross-functional leadership, and a proactive approach to managing emerging risks and evolving content standards.

Responsibilities:
1) Develop and lead Content & Creator Policy Strategy: Define the vision and strategic roadmap for TikTok Shop Content & Creator for United States Marketplace . Oversee the entire policy lifecycle – including development, launch, iteration, and retirement – ensuring policies effectively address content safety, creator conduct, platform integrity, and emerging risks, informed by data analysis and proactive risk assessment.
2) Lead a High-Performing Policy Team: Recruit, mentor, lead, and inspire a team of US Content& Creator policy professionals, fostering a collaborative culture focused on deep expertise, critical thinking, operational impact, and continuous professional development.
3) Drive Cross-Functional Collaboration: Serve as the primary Tiktok Shop Content& Creator policy expert, partnering closely with and influencing Legal, Product, Trust & Safety, Engineering, Operations and Data Science to ensure policies are clearly understood, technically feasible, operationally scalable, consistently enforced, and effectively communicated.
4) Innovate Risk Detection & Governance Strategy: Proactively identify and assess emerging content and creator risks while leveraging market intelligence, cultural trends, and user behavior data. Drive data-informed content strategies through A/B testing and high-impact research. Lead the transformation of governance practices by adopting advanced technologies, including large language models (LLMs), to enhance risk detection, content quality, and team efficiency.
5) Have Globalization Strategy & Mindset: Champion a globalization mindset by aligning content and creator governance with international standards and cultural nuances. Drive scalable policy frameworks and operational strategies that support both regional relevance and global consistency, ensuring TikTok Shop’s content ecosystem resonates across diverse markets.

Qualifications
Minimum Qualifications:
1) 5+ years practical experience in Content Health & Safety, Creator Governance, Trust & Safety, Internet Safety, Ecosystem Health or related fields.
2) 3+ years of experience leading and managing high-performing teams in similar functions.
3) Proven track record of developing, implementing, and enforcing end-to-end policies and strategies for content safety and creator governance.
4) Highly proactive, results-oriented, and action-driven, with strong critical thinking skills and the ability to excel in fast-paced, matrixed environments.
5) Exceptional communication and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams, including executive stakeholders.
6) Demonstrated leadership capabilities in building, developing, and motivating teams toward high performance.

Preferred Qualification:
1) Strong business judgment with the ability to translate product, policy, and data insights into strategic decisions.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.