Trust & Safety Executive

At MOTORS, we like to say that we know MOTORS!

Millions of people come to us every month to find their next car, because we keep the car search process simple. We have hundreds of thousands of used cars listed for sale by dealers nationwide, and guides, advice, tips and reviews to help buyers find the right one. We don't just help consumers, though.

For our dealer partners, we offer a unique advertising ecosystem that allows them to get their cars seen by buyers across some of the UK’s biggest car search sites: MOTORS, Cazoo, eBay, Gumtree and Parkers.

In 2024 we acquired Cazoo, one of the UK’s most recognised automotive brands, marking the start of an exciting new chapter. We’re now building on Cazoo’s strong brand recognition to create the next-generation car search experience—one that’s simpler, smarter, and more transparent.
We’re excited about what’s ahead, and we’re looking for ambitious, adaptable team members who thrive in a fast-moving, evolving business.

About the role:

You will be responsible for managing daily case workload within our Trust & Safety function. This includes Consumer Support, Review Management, Dealer Investigations, Content Moderation and Law Enforcement Liaison. You will need to ensure these are actioned within agreed SLAs and meet quality check standards.

Reports To: Trust and Safety Lead
Contract Type: Contract (12 months)
Location: Richmond UK, Hybrid

Key Responsibilities

Managing daily case workload in Salesforce within agreed SLAs
Respond to consumer support queries and reviews and escalate as required
Investigate fraudulent activity on Dealer accounts and provide a summary of the investigation for management to review
Serve as a liaison between the company and law enforcement agencies in matters related to fraud investigations and criminal activities involving dealers or consumers
Utilise content moderation platform to identify fraudulent activity or offensive content across MOTORS platforms
Maintain detailed records of consumer interactions, fraud investigations, content violations and dealer monitoring activities
Support in gathering data to show key findings, trends, and insights related to consumer support, fraud detection, and dealer performance
Collaborating with stakeholders to deliver on projects and process improvements that drive efficiency and best practise
At times perform other additional ad-hoc tasks to support the overall success of the team as set by your line manager

About you

Excellent verbal and written communication skills
Takes initiative and demonstrates ownership in tasks and responsibilities
Proactive approach with a bias to overcome complex challenges
Excellent time management skills and the ability to prioritise workload
Collaborative effectively with colleagues and other departments
Able to work through issues in a calm proficient and effective manner
Capable of performing multiple tasks simultaneously with high degree of accuracy
Ability to work in a fast-paced environment for a fast growing company

At MOTORS, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Financial reward 💷
Competitive Pay
Discretionary Bonus
Pension Scheme (up to 9% Employer Contribution)
Employee recognition scheme with great financial prizes ££

Work-life balance 🏖️
25 days holiday per year growing with length of service
Hybrid and UK Remote working depending on role
Generous Family Friendly Leave
Free counseling and support (for when you might need it)

Health & Insurance 🏩
Private Healthcare Insurance
Private Dental insurance cover & Cashback.
Online private GP service.
Generous sick pay support
Life assurance policy (x4 Life Assurance)

Other 🔍
Social & Inclusion Calendar - packed with events.
Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!