Trust & safety intern

About the job

Share the misterb&b love, join us !

misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff members work for misterb&b across our 3 offices: Los Angeles, Paris, and Lima.

We help the global gay community experience the world, feeling welcome everywhere they are, providing ways to connect with others at home and around the world. misterb&b is opening up more possibilities for travelers and more business for renters. We're a game-changer startup.

Responsibilities :

-Provide Trust & Safety support from Tuesday through Saturday, ensuring timely assistance for customers across multiple time zones worldwide.

-Proactively identify, investigate, and prevent potential fraudulent activities to maintain the integrity and security of the platform.

-Enforce Trust & Safety policies and procedures consistently, taking appropriate action to mitigate risks and ensure compliance.

-Manage and oversee user verification processes, ensuring the authenticity of hosts and guests while maintaining a seamless user experience.

-Monitor and analyze transactions on the platform to detect suspicious behavior, reduce risks, and prevent disputes before they arise.

-Collaborate with internal teams to resolve safety-related issues, improve processes, and enhance overall platform trust and security.

-You will be in charge of providing our users with an incredible customer service and to help more and more of our clients feel more than satisfied with the misterb&b experience. You will have many opportunities to improve skills.

-Manage all kinds of situations: calm worried travelers and turn them into our best ambassadors.

-Reply quickly to a high volume of messages and questions from our users.

-Offer a high quality service to our clientele through our e-mail support platform.

-Localize our users by giving them the best service possible so that they fall in love with misterb&b and use us regularly.

Your are:

Very comfortable on the telephone, not afraid to engage in sometimes complicated conversations with our users.

You have great commercial skills, and are not afraid of spending a lot of time on the phone.

You are a problem solver and want to help our users as much as possible with the site, as well as to provide a quality follow up service (like the one you've always wanted when you call a hotline)

You are organized and know how to balance multiple problems at once and to resolve them efficiently.

Qualifications

- English is mandatory, French is desired

- Desire to help others

- You support misterb&b and are excited at the idea of ​​sharing your passion

Other details :

- Starting date: ASAP

- Internship contract

- Basic salary: S/. 1,000.

- Perfomance bonuses (after testing period): S/. 260

TOTAL OF UP TO: S/. 1,260

- SCHEDULE: Tuesday to Saturday 12pm to 5pm

- Hybrid work: 2 days at the office (Tuesday and Thursday) + 3 days at home

To apply please send your CV and a cover letter in english in which you give a few sentences about why you want to join our team.

Job Types: Part-time, Contract, Internship

Contract length: 3 months