Trust & Safety Operations Associate

Scale AI is seeking a skilled and motivated Trust and Safety Specialist to join our India team. In this role, you will be responsible for managing high-priority cases, driving operational excellence, and contributing to global safety initiatives. Your expertise will help ensure secure, compliant, and reliable outcomes for our users and partners.


Responsibilities
Manage and resolve complex, high-priority cases involving fraud, scams, privacy, regulatory matters, and emerging risks.
Conduct comprehensive risk assessments and investigations utilizing internal tools, product signals, and third-party resources
Collaborate with cross-functional partners to design and implement operational workflows, decision frameworks, and automation strategies
Translate insights from case management into actionable feedback to enhance product, engineering, and policy initiatives
Develop and maintain playbooks, standard operating procedures, macros, and knowledge repositories for internal teams and external vendors
Lead or contribute to cross-functional initiatives ranging from process development to scaling global operations
Oversee operational performance through case quality reviews, service level monitoring, escalation accuracy, and user satisfaction metrics
Provide training and ongoing support to vendor teams, ensuring consistency, quality, and adherence to trust and safety standards


Qualifications
Minimum of 4+ years of experience in trust and safety, fraud prevention, scam investigation, privacy operations, compliance, or related risk management functions, preferably within a global or rapidly growing technology environment
Demonstrated ability to apply technology and data-driven tools to optimize workflows, strengthen decision-making, and scale operational impact
Established subject matter expertise with strong familiarity in relevant legal, regulatory, policy, and technical frameworks
Proven success in scaling operations, designing processes, and partnering across functions to drive safety and performance outcomes
Advanced analytical capability to identify patterns, assess risk, and recommend evidence-based policy or product adjustments
Exceptional communication skills, with the ability to convey information clearly and empathetically in sensitive and high-stakes situations
Strong ability to operate effectively in dynamic, high-autonomy environments, balancing urgency with diligence
Capacity to manage multiple priorities and projects concurrently while maintaining focus on measurable outcomes
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