Trust & Safety Operations Manager – IP & Infringement — EU / UK

About the role

This is a newly created role within JD Europe's International Compliance Department and Trust & Safety Operations function. You will lead the operational handling of IP and infringement matters across our UK and EU marketplaces.

The role spans trademark, copyright, counterfeit and other infringement cases, combining hands-on investigations and enforcement with the development of effective IP enforcement standards and processes.

What you'll do

• Investigate trademark, copyright, counterfeit and other infringement cases
• Assess rights-owner and seller evidence and make or recommend enforcement decisions
• Manage listing and seller-level enforcement, including repeat infringement and remediation
• Help develop IP enforcement policies, evidence standards, SOPs and decision guidance
• Define consistent approaches to repeat infringement, account-level action and reinstatement
• Identify repeat infringers, linked cases and patterns of marketplace abuse
• Maintain clear case records and evidence to support independent review where decisions are challenged
• Use case trends, appeal outcomes and QA findings to improve IP enforcement standards and controls
• Work with Compliance and Legal on complex or novel IP matters
• Work with Product and Engineering on IP reporting, case-management and enforcement controls
• Contribute to wider Trust & Safety investigations and operational improvement

What we're looking for

• Experience in marketplace IP enforcement, brand protection, anti-counterfeit operations or a related Trust & Safety function
• Practical experience handling trademark, copyright and counterfeit matters
• Experience assessing evidence and making or recommending enforcement decisions
• Experience with repeat infringement, seller enforcement and remediation
• Experience developing or applying enforcement policies, SOPs or decision guidance
• Strong investigative judgment and attention to detail
• Experience within a large-scale online marketplace or e-commerce platform strongly preferred
• Comfortable combining hands-on casework with policy and process development
• Strong written and spoken English; Mandarin or another European language would be an advantage

Why this role

IP and brand protection are central to marketplace trust. This role offers broad ownership across investigations, seller enforcement and the standards and controls that underpin JD Europe's approach to IP enforcement at scale.