Trust & Safety Product Sales Product Manager– Payments - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

We are seeking a talented professional for a Product Commercialization Specialist role on our Trust & Safety team. The Product Manager drives educating internal partners, collaborating with Product Managers and Sales Specialists, creation and development of product specific materials to support the go to market strategy of the product. The ability to listen, learn, communicate and establish strong relationships is essential for success. Prior product, training or presentation skills is a crucial component of the role and will facilitate successful outcomes. The Product Commercialization Specialist should also be versed in payment products, technology, data, AI & ML subjects. The successful candidate will have a deep understanding of execution for results, effectively navigating internal processes and procedures, quality delivery and strong problem solving skills. This individual will occupy a role with exposure across J.P Morgan Payments & Commerce Solutions, our clients and the industry.

Our focused group of professionals is composed of high performers from top payments, fintech, banking, consulting firms, and other industry experts. Annual performance objectives will be established so that contribution and value can be assessed throughout the year. We are looking for the right candidate to bring their enthusiasm, experience and commitment to our payment franchise.

Job Responsibilities

Define and develop internal and external marketing materials
Adapt to quickly learn new product details to ensure they are documented accurately
Adjust to flex and be agile to adapt to a rapidly changing landscape
Coordinate with senior leaders across lines of business to design innovative client focused products to enhance adoption
Plan and own commercialization of new services with internal Sales, Service and onboarding colleagues.
Succeed in a diverse, high performing and motivated team that models our Diversity & Inclusion objectives
Encourage innovation as well as partnership with cross functional partners in technology, operations, service, risk, compliance and legal
Leverage data and operating metrics to improve products and services
Demonstrate leadership commercialization disciplines
Actively support marketing efforts
Represent Trust and Safety products in Sales and Partner forums and training sessions

Required Qualifications, Capabilities, And Skills

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Collaborate on go to market strategies alongside product, marketing and commercialization teams championing the product in positioning, messaging, placement, thought leadership, other go to market deliverables
Adopt and adhere to Agile methodology and thought processes
An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
Clear understanding of pricing strategies to align appropriately with billing teams to secure service codes
Proven success in execution of deliverables
Represent the T&S products at various internal governance forums

Preferred Qualifications, Capabilities, And Skills

Demonstrated prior experience working in a highly matrixed, complex organization
Excellent track record of success in designing and executing strategies in large, high performance organizations
A track record of demonstrating leadership and innovation
Exceptionally strong presentation and communication skills
Ability to handle multiple work streams and manage stakeholder expectations
Work related domestic travel

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.