Wellbeing Standards and Assurance Partner - Trust & Safety

Responsibilities
About the Team
Our Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global wellbeing programs for all T&S teams. These are designed to support and promote positive physical and psychological health, as well as healthy working environments, especially for those who work with potentially harmful content and for both in-house teams and business partners.

- Maintain, strengthen, and embed the Wellbeing Standards and Assurance Framework globally, aligning with current and emerging regulations, industry best practices, and cultural nuances.
- Conduct wellbeing program evaluations and needs analyses, providing data-driven insights and strategic recommendations to optimize program effectiveness.
- Ensure compliance with all applicable legal and regulatory standards related to employee psychological health and safety, as well as contractual statements of work for wellbeing programming across assigned sites and outsourced partners.
- Serve as a trusted business partner by delivering evidence-based wellbeing strategies and/or recommendations to internal teams and external stakeholders, including outsourced partners.
- Develop and deliver clear, data-driven wellbeing presentations and/or reports to key stakeholders, supporting strategic decision-making and continuous improvement.

Qualifications
Minimum Qualification(s)
- Post-graduate degree or equivalent professional qualifications in mental health, psychology, behavioural science, or another relevant behavioural health field.
- Minimum 3 years of experience in supporting evidence-based wellbeing programs and initiatives in a corporate context.
- Strong understanding of key operational and wellbeing metrics, frameworks, and organizational structures.
- Proven ability to thrive in a fast-paced environment, adapting quickly to shifting priorities and day-to-day challenges.

Preferred Qualification(s)
- Possesses a full, unrestricted mental health license to practice, or a regionally recognized equivalent qualification.
- Knowledge of global and regional mental health regulations, Trust & Safety wellbeing standards and best practices, and related compliance measures.
- Solid working knowledge of trust and safety operations workflows and experience developing, evaluating and reporting behavior change interventions in applied settings.
- Proven experience providing consultancy on complex topics to diverse stakeholders, with deep working knowledge of the outsourced business partnership model.
- Willingness to travel up to 40% is required for this role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​


Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


Trust & Safety at ByteDance
ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​
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