Product Operations, Account Integrity, Platform Responsibility

Responsibilities
About the Team
Our team is responsible for delivering transparent, fair, and user-friendly safety experiences across the platform. Our work includes protecting creators from impersonation and mismoderation, and improving key user journeys such as enforcement transparency, education, reporting, and appeals. We aim to ensure that safety measures are effective, consistent, and trusted by all users.

- Drive operational excellence for creator protection and safety experience workflows, ensuring transparency, fairness, and usability.
- Build and optimize core operational processes including reporting, appeals, enforcement transparency, and creator education to strengthen user trust.
- Support product strategy execution and collaborate with cross-functional teams (engineering, design, policy, data, operations) to deliver scalable solutions.
- Collect and analyze user feedback and data performance, documenting best practices and continuously improving user experience.
- Lead or support cross-team communication for high-priority projects to ensure timely alignment and issue resolution.

Qualifications
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience.
- 2+ years of product operations or related experience in Internet companies, with strong skills in process design, project management, and cross-functional collaboration.
- User-centered mindset with the ability to translate complex trust & safety issues into actionable operations.
- Strong analytical and problem-solving skills, with the ability to interpret and act on data.
- Excellent communication skills and resilience under pressure.

Preferred Qualifications
- Experience in trust & safety, content moderation, or creator ecosystem operations.
- Familiarity with reporting, appeals, and enforcement workflows.
- Background in user education, transparency operations, or creator community management.
- Passion for user trust, online safety, and improving platform experience.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.