Project Manager, Associate

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Job Summary:
WhatsApp is a fast, simple and reliable way to connect with anyone globally, with over 2 billion users. The Project Manager for Business Integrity Operations will ensure users have a safe experience by managing operational strategies, analyzing data for trends, and collaborating cross-functionally to enhance security against scams and fraud.

Responsibilities:
• Execute the Scams operational and measurement strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data/analytics. Maintain a continuous focus on driving operational improvements
• Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
• Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
• Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission
• Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
• Develop an end-to-end understanding of fraud and scams and how it affects our community
• Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits

Qualifications:

Required:
• 3+ years of experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
• Experience operating in and delivering results in an ambiguous environment
• Experience with strategically, analytically and creatively evaluating and solving problems
• Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
• Self-starter, intellectually curious and creative individual thriving in ambiguous environments

Preferred:
• Experience in Trust & Safety, Integrity or Operations preferred
• Experience managing projects or process improvements
• Experience engaging with Vendor Management partner teams to drive collaboration and efficiency

Company:
WhatsApp is a messaging and voice-over-IP service that enables users to securely send messages, make calls, and share files. Founded in 2009, the company is headquartered in Menlo Park, California, USA, with a team of 51-200 employees. The company is currently Growth Stage. WhatsApp has a track record of offering H1B sponsorships.